Hi all, my satellite of RBR50 is sometimes offline / discount but the main one (mother) is still online.I have diabled any power saver setting. And the discount happens with no patternIs it due to the hardware problem? I still get warrant. Could I know it is possible to exchange the new satellite? and now is the process? Coz my call/help service were already expired.Many thanks

To clarify, the distance btw the mother and satellite is just a wall. Very close

What is the Mfr and model# of the ISP modem the NG router is connected too?What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Has a factory reset and setup from scratch been performed since last FW update? https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingsIabcchana wrote:Hi all, my satellite of RBR50 is sometimes offline / discount but the main one (mother) is still online.I have diabled any power saver setting. And the discount happens with no patternIs it due to the hardware problem? I still get warrant. Could I know it is possible to exchange the new satellite? and now is the process? Coz my call/help service were already expired.Many thanks

Hi VAjim,I am still checking , thanks a lot

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11 Replies

abcchana
Aspirant
Nov 03, 2019
To clarify, the distance btw the mother and satellite is just a wall. Very close
Retired_Member
Nov 03, 2019
what firmware do you have?
- abcchana
  Aspirant
  Nov 04, 2019
  Hi VAjim,
  
  I am still checking , thanks a lot
FURRYe38
Guru
Nov 03, 2019
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Has a factory reset and setup from scratch been performed since last FW update?
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
I
abcchana wrote:
Hi all, my satellite of RBR50 is sometimes offline / discount but the main one (mother) is still online.

I have diabled any power saver setting. And the discount happens with no pattern

Is it due to the hardware problem? I still get warrant. Could I know it is possible to exchange the new satellite? and now is the process? Coz my call/help service were already expired.

Many thanks
- Retired_Member
  Nov 03, 2019
  Too much fur bad firmware
- abcchana
  Aspirant
  Nov 04, 2019
  Hi Furrye38,
  
  Thank you for your detailed comments.
  
  Could I ask below?
  
  1.Try enabling Beamforming and MIMO(MIMO may or maynot be needed)
  How to do?
  
  2, how to manually set and fix the channel with Orbi?
  
  Many thanks ! Have a good day!
  - FURRYe38
    Guru
    Nov 04, 2019
    abcchana wrote:
    Hi Furrye38,
    
    Thank you for your detailed comments.
    
    Could I ask below?
    
    1.Try enabling Beamforming and MIMO(MIMO may or maynot be needed)
    How to do?
    Under Advanced Tab/Advanced Settings/Wireless Settings
    
    2, how to manually set and fix the channel with Orbi?
    Under Basic tab/Wireless settings.
    
    A factory reset maybe needed to ensure any recent FW updates are installed correctly and any mis-configurations are cleared out. After setting up, you can do a back up configuration to file for safe keeping. Under Advanced tab/Backup.
- abcchana
  Aspirant
  Nov 04, 2019
  Also, could I ask what is the point to have a factory reset?
  
  Thank you
  - Retired_Member
    Nov 04, 2019
    abcchana wrote:
    Also, could I ask what is the point to have a factory reset?
    
    Thank you
    Yes....waiting to hear the answer to this

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Satellite office RBR50