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QC91's avatar
QC91
Aspirant
Dec 17, 2019

Slow WiFi 2.4 GHz on Orbi

We have an RBR50 with 2 Satellites we Just Started to have slow Speed on the 2.4 GHz WiFi  only, we have had the RBR50 for just over 1 Year and have never had any Speed  issues, we have not moved any of the Satellites we have Firmware Version V2.5.0.38 any help would be appreciated 

 

 

Troubleshooting

7 Replies

  • Retired_Member's avatar
    Retired_Member
    Dec 17, 2019
    QC91 wrote:

    We have an RBR50 with 2 Satellites we Just Started to have slow Speed on the 2.4 GHz WiFi  only, we have had the RBR50 for just over 1 Year and have never had any Speed  issues, we have not moved any of the Satellites we have Firmware Version V2.5.0.38 any help would be appreciated 

     

     

    Your problem is probably with V2.5.0.38

     

    Lots of folks have reported problems.  You may want to revert back to a previous firmware and STOP doing manual updates, if that's what you did.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 17, 2019

    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update? 


    There is new FW available as well, v2.5.1.8:

    https://community.netgear.com/t5/Orbi/Firmware-v2-5-1/m-p/1837523/highlight/true#M78418

    New FW is working for me and others. 

     

    • QC91's avatar
      QC91
      Aspirant
      Dec 17, 2019

      Hi, Thanks for all the replies 

       

       

      What is the Mfr and model# of the ISP modem the NG router is connected too?  Arris SURFboard SB8200 DOCSIS 3.1

       

       

       

      What is the size of your home? Sq Ft?  1700,  We have had the system up for just over a year and  have not moved anything  we can be sitting in front of the  router a few feet but it does not help with the 2.4 GHz

       

       

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many? Auto

       

       

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s)Armor, Circle, Daisy Chain, are  disabled 

       

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Dec 17, 2019

        Just checking the modem. Good here.

         

        So if you turn OFF the RBSs and leave just the RBR online. Speeds are slow on 2.4Ghz? 

        What device are using to test 2.4Ghz? 

         

        Try setting manual channel on 2.4Hz to 1, 6 or 11.