NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Solid connection to constant drops on all channels
Using RBR20 and one Satellite - Firmware 2.5.1.16.
Downloaded Netspot to look at why I was constantly getting drops. I initially thought it was my internet connection but it's my WiFi. I restarted the Orbi (12:33) through the app and everything was great again...
https://i.imgur.com/YfSL8Pw.jpg
Constant bouncing of signal on the router and satellite on both channels again about one hour later.
https://i.imgur.com/Wyo7BlD.jpg
Here's a closeup
https://i.imgur.com/agsZDLE.jpg
What can I try next?
So if you saw with with out the Orbi in the mix, I presume it was the changes you did and someting on the PC that seems fixed after you rebooted it.
Please mark your thread as solved so others will know.
Enjoy :smileywink:
5 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026Thank you.
Modem: Rogers Hitron CODA 4582. No factory reset or setup from scratch since last FW upgrade. I'll come back to this if needed. Why would this impact what I'm seeing with the wifi channel strength?
Size of home: Approx. 4800 sq ft over 3 levels (one of which is a basement)
Channels: Was Auto but now changed to 1 and 36. Four neighbours' SSIDs can be seen.
I've disabled everything recommended, saved and rebooted.
What mode is your modem working in? Your ISP Modem already has a build in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop