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Some Devices Can't Get Internet Though Connected to Wi-Fi
Hi,
So all of myy devices connect to the Orbi RBK50 fine. My partners Surface Pro 3 and Google Pixel 2 connect to the Wi-Fi but can't get any internet.
On Chrome she would get the error:
dns probe finished bad config
So I found the following site and completed step 1 and 2:
https://www.drivereasy.com/knowledge/fix-dns-probe-finished-bad-config-error/
Why do some devices need the DNS Server settings changed? This has to be a bug right?
Actually the best way to adjust your DNS settings is to adjust the settings in your router so you only have to do it for one device.
This is what I used in my settings:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.8.4
17 Replies
Actually the best way to adjust your DNS settings is to adjust the settings in your router so you only have to do it for one device.
This is what I used in my settings:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.8.4
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Could be a number of reasons and no, not a bug. I would start with ISP services and device first. Modem router combos can cause problems. If the modem is just a modem only, then DNS won't be a problem.
You can configure DNS on the Orbi router to use other DNS services besides ISP DNS. I use 1.1.1.1, 4.2.2.4 and Quad 9.
Also could be ISP services are not working well.
tiztrain wrote:
Hi,
So all of myy devices connect to the Orbi RBK50 fine. My partners Surface Pro 3 and Google Pixel 2 connect to the Wi-Fi but can't get any internet.
On Chrome she would get the error:
dns probe finished bad config
So I found the following site and completed step 1 and 2:
https://www.drivereasy.com/knowledge/fix-dns-probe-finished-bad-config-error/
Why do some devices need the DNS Server settings changed? This has to be a bug right?
I made sure I updated to the latest released FW. I also downloaded it manually and installed the firmware in case there was an issue with the automatic update.
By Mfr do you mean manufacturer?
The Orbi is connected to a Telstra Gateway Max C63008D-1TLAUS.
I am using it in bridge mode and have turned the WiFi off on it.
Are you sure it's in bridge mode? How was the modem configured for bridge mode?
This is a gateway modem and thus it has a built in router.
Similar to this one? https://www.netgear.com/support/product/C6300.aspx
One thing you can try, configure the modem back to gateway/router mode. Then configure the Orbi for AP mode. Do device get internet in this configuration?
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
tiztrain wrote:
The Orbi is connected to a Telstra Gateway Max C63008D-1TLAUS.
I am using it in bridge mode and have turned the WiFi off on it.
tiztrain wrote:
Why do some devices need the DNS Server settings changed? This has to be a bug right?
Doesn't sound right, indeed. Depends on the several possible issues they might have carried forward from the other routers to the Orbi e.g. the RBK50...
Some claim the problem is with ISP DNS not able to reply fast enough, ... https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Fatal-Flaw-in-NETGEAR-Routers-Read-Before-Buying/td-p/1134948
I think it would be also interesting to know what their DNS entries were....and what you decided to use. It doesnt make a lot of sense for different devices in a single network to be using a multitude of DNS IPs unique to individual machines...
Were those other devices ever used for a business that had VPNs installed on them? or were they purley recreational/personal devices that never had a secure configuration?
Personally, I would prefer to have my Orbi router handle all definitions of DNSs and have all connected devices defer to the router. That is one of the benefits of having a router is! To standardize network operations. Doing anything else adds a level of unnecessary complexity (unless specific devices have to access a corporate vpn)
Every ISP has their default DNS servers. FURRYe38 mentioned a few standard DNS services out there previously. I use three in this order within my Orbi Router:
- 8.8.8.8 (google #1)
- 8.8.4.4 (Google #2)
- My ISP's primary DNS
And then on all devices not needing VPN access, I just use DHCP and the router provided DNS
Here is a pretty good article on DNS's.... It has a section on Malware which may be part of your friend's issue:
https://www.howtogeek.com/122845/htg-explains-what-is-dns/
