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Sonos and Astros A50 and Orbi
I installed Orbi and 2 satellites Sept 2018.
Sonos worked great. I keep orbi firmware updated as well as sonos.
All of a sudden This month Jan / 2019 anytime I tried to play apple music or spotify, I get an error - Cant play <song name> the connection to apple must was lost... or the connection to spotify has been lost. This happened consistently for the past two weeks daily. However Pandora works.
In addition my new Astro A50's will cut out from time to time.
All forums I read seem to point interference caused by Orbi as the cause.
There are no channels in ORbi that can be disabled or changed ...
Anyone else out there hit these issues with Orbi and have a resolution? Thanks
thetrent005 wrote:
And to add - im in Router Mode - not AP mode - to confirm
This looks to me a result of double NAT. The Arris BGW210 modem that you have is a router and has to be set in bridge mode/pass through/ DMZ forwarding if you want to avoid those issues.
Here is a way how to set it in passthough mode: https://forums.att.com/t5/AT-T-Internet-Features/Help-Configuring-BGW210-In-Bridge-Mode-IP-Passthrough-for-EA9500/td-p/5265310
31 Replies
What FW is currently loaded?
What model Orbi do you have?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
How are the Sonos connected? Wired or Wireless?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Found on Basic tab/Wireless.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).- Thanks for the help - answered questions belowWhat FW is currently loaded? - 2.2.1.210What model Orbi do you have? - RBR50
What is the Mfr and model# of the ISP modem the NG router is connected too? ATT Fiber - BGW210-700
Is the Orbi system operating in Router or AP mode? I believe AP mode - all wifi connections connect to my orbit - and my orbi dishes out ip addresses
How are the Sonos connected? Wired or Wireless? All Sonos is wireless - I have 2 play 1’s paired .. Play 5, another play 1 standalone and another play 1 standalone.
What is the size of your home? Sq Ft? 4000
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. In a straight line from one to the other .. Router -> Sat around 30 ft - Sat -> next sat - 20 foot or less. I have basement - Router - First floor sat - and 2nd foot sat .. Wireless connectivity rocks - speeds are fast throughout the house - no issues with laptops, fire sticks, Ring, iPhones etcWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Found on Basic tab/Wireless.Im using the ORbi app on my phone and I do not see anywhere to change channels - is there a web gui I should be using instead?
Any Wifi Neighbors near by? If so, how many? Prior I apple airport and 2 x airport express - never any issues. I live in a house in the burbs .. I see my neighbors wifi show up - its secured as well - and he is probably 75 yards away - guessing -
What WPA security modes are you using? WPA2-PSkTry disabling the following and see: - I see none of these options -Ah! I found the web gui login - looking
thetrent005 wrote:
......
All forums I read seem to point interference caused by Orbi as the cause.
There are no channels in ORbi that can be disabled or changed ........
If ALL your Sonos speakers are wireless then the speakers will use the Orbi wifi only to connect to the LAN and to internet.
If ANY (yes ANY) of the Sonos speakers is wired (connected by LAN cable) then ALL the speakers will use an own wifi network (Sonosnet). This network will operate on 2.4 or 5 GHz network as you set it, if this network is operating on the same channel as Orbi then you will get interference and both Orbi and Sonos will have issues.
Is ANY of the Sonos speakers (or bridges) connected by wires?
Thanks -
Nope no wires connected to any of the speakers - all wireless - and appear they are all connected at 2.4Ghz
Now that i discovered the web gui - i see there are some options out there - and that one gentleman through out some suggestions -
