New to Orbi and have been delighted with its speed. I have 500 internet and all over the house was getting very fast speeds and always without exception full upload speed of 35. As soon as I’ve updated the firmware it has plummeted in speed. You can see the exact moment my firmware was updated on the Speedtest history, and even upload speed seems halved. How can Netgear release a firmware update that trashes the product? Any ideas. I bought this system as consumer friendly with no rigmarole, will resetting it and all the hassle that requires even work? Why should you have to do that? I see others are reporting similar issues and resetting did not work for them and they have rolled back the firmware. I have no idea how to do this and only use the app- my web browsers (Chrome and Safari) cannot for some reason connect to it on my Mac (could not when I bought it a few weeks ago). Very sad as I had a great system, now it is trash. Thanks everyone.

You guys are insane if you think a factory reset after every firmware update is the answer. I have better things to do.

Orbi-Roc wrote: So if we want to talk about conveniently leaving out a huge group, that huge group is perhaps better defined as the thousands of users who have not encountered any hiccups that they could not resolve on their own. You are mistaken in your assessment. Numerous people have issues and don't post here or call Netgear. They may not know about their support options or don't have time. There are also a ton of people that don't know they have a problem, i.e. they are only getting 50 Mbps and don't realize it.

Orbi-Roc Netflix recommends 25 Mbps to stream UHD, so a lot people won't notice a drop in performance. Gearheads in this forum constantly check speeds and are not indicative of the average Orbi user. I can get close to 500/500 on my iPhone, but if my Orbi dropped to 50 Mbps I don't think I'd notice.

Further update, rolled back the router firmware so they are all on the same. All previous speeds and throughput is now immediately restored. Morale or this story- never upgrade stable Netgear firmware, I will not be doing it again.

Try a factory reset and setup from scratch if you see this problem again after updarting FW. Some have not done this and not given a full reset and setup a try. it does work and helps in these cases where users upgrade and see bad behavoir. I know a reset shouldn't be main stream however for some cases, it needs to be give a chance. I saw no speed loss after upgrade to v38 and had great operation. However I alwaya manually update and factory reset and start out fresh. Just works. Others as well:https://community.netgear.com/t5/Orbi/ORBI-RBK50-RBS50-Tips-Tricks-Hidden-Secrets-etc/m-p/1818889/highlight/true#M74523 https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://www.youtube.com/watch?v=ePZSc7vnRlQ Good Luck. Wakey wrote:New to Orbi and have been delighted with its speed. I have 500 internet and all over the house was getting very fast speeds and always without exception full upload speed of 35. As soon as I’ve updated the firmware it has plummeted in speed. You can see the exact moment my firmware was updated on the Speedtest history, and even upload speed seems halved. How can Netgear release a firmware update that trashes the product? Any ideas. I bought this system as consumer friendly with no rigmarole, will resetting it and all the hassle that requires even work? Why should you have to do that? I see others are reporting similar issues and resetting did not work for them and they have rolled back the firmware. I have no idea how to do this and only use the app- my web browsers (Chrome and Safari) cannot for some reason connect to it on my Mac (could not when I bought it a few weeks ago). Very sad as I had a great system, now it is trash. Thanks everyone.

Speeds have plummeted after latest update.

18 Replies

Wakey
Star
Nov 02, 2019
OK so I worked out how to backdate the firmware and did it only on my 2 satellites so far. Suddenly my speeds are straight back to where they were (I also noticed the ping drop back down a couple of points, it had gone up post latest firmware).

So there is something definitely broken in this firmware.

Question is, do I also roll back the main Orbi Router firmware or leave that on the latest and the satellites on the last version?

Thanks
- Wakey
  Star
  Nov 02, 2019
  Further update, rolled back the router firmware so they are all on the same.
  
  All previous speeds and throughput is now immediately restored.
  
  Morale or this story- never upgrade stable Netgear firmware, I will not be doing it again.
  - Gregron
    Star
    Nov 02, 2019
    Glad you figured out how to roll back the firmware! Happy your system isn’t garbage anymore!
FURRYe38
Guru - Experienced User
Nov 02, 2019
Try a factory reset and setup from scratch if you see this problem again after updarting FW. Some have not done this and not given a full reset and setup a try. it does work and helps in these cases where users upgrade and see bad behavoir. I know a reset shouldn't be main stream however for some cases, it needs to be give a chance. I saw no speed loss after upgrade to v38 and had great operation. However I alwaya manually update and factory reset and start out fresh. Just works. Others as well:
https://community.netgear.com/t5/Orbi/ORBI-RBK50-RBS50-Tips-Tricks-Hidden-Secrets-etc/m-p/1818889/highlight/true#M74523

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ

Good Luck.
Wakey wrote:
New to Orbi and have been delighted with its speed. I have 500 internet and all over the house was getting very fast speeds and always without exception full upload speed of 35.

As soon as I’ve updated the firmware it has plummeted in speed. You can see the exact moment my firmware was updated on the Speedtest history, and even upload speed seems halved.

How can Netgear release a firmware update that trashes the product?

Any ideas. I bought this system as consumer friendly with no rigmarole, will resetting it and all the hassle that requires even work? Why should you have to do that?

I see others are reporting similar issues and resetting did not work for them and they have rolled back the firmware. I have no idea how to do this and only use the app- my web browsers (Chrome and Safari) cannot for some reason connect to it on my Mac (could not when I bought it a few weeks ago).

Very sad as I had a great system, now it is trash.

Thanks everyone.
- Orbi-Roc
  Luminary
  Nov 02, 2019
  Same here FURRYe38 . A factory reset after each firmware update has kept me safe from all those issues I read about. Just curious Wakey -- did you check your log? Just wandering if perhaps something else is getting in the way and causing your system down to crawl.
  - Wakey
    Star
    Nov 03, 2019
    I didn’t check any log, but it slowed when the new firmware was installed, and went back to how it was when I rolled it back, so it seems to be the firmware. It also seems to be the firmware on the satellites from the fact it went back to what it was when the satellites were rolled back before the router itself. Router has always showed 500+ speed when doing a speedtest on it even after the dubious new firmware was installed, so it was either the backhaul or the wireless performance that was degrading under new firmware.
    I’ve seen a lot of reports across the internet of the same thing, so for some reason this firmware is affecting a lot of people. Have you got a very fast internet connection of plus 200 because the reports seem to be coming from those people?

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Speeds have plummeted after latest update.