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noudess's avatar
noudess
Tutor
Oct 30, 2023
Solved

Suddenly none outside can reach my network (Orbi RBR50)

I haven't changed anything.

It's been so long.  The only IP address I see when logging into the orbi is on the 10.*.*.* subnet which I know is private.  Is my ISP failing to provide an externally reachable address all of a sudden?

whatsmyip.org gives me a real IP address, and the ORBI is registering that with my dyndns, but the status screen on my Orbi says this:

All attempts from outside now fail.  Two days ago all was well.

 

 

  • This is resolved.  The ISP switched me to a private IP and we addressed it with them.

12 Replies

  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Be sure to edit out any MAC addresses from pictures for security reasons.

     

     

    • noudess's avatar
      noudess
      Tutor

       

      The ISP is Riverstreet locally.  I can't make heads or tails of the small black box they gave me.  I can't access it. But it's always just worked.  It looks like a power adapter but has Ethernet in and Out.

      All I can find outside is a line from the antenae into the house as ethernet.

       

      Uploading a pic.

      • FURRYe38's avatar
        FURRYe38
        Guru

        Looks like a POE adapter:

        https://www.amazon.com/GP-A240-050-Switching-Supply-GP-A240-050G-GP-H480-050G/dp/B0B2TS79VT

         

        Does this connect to a ONT or ISP modem or just direct from the ISP? 

        Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
        Be sure to restart your network in this sequence:
        Turn off and unplug modem.
        Turn off router and computers.
        Plug in and turn on modem. Wait 2 minutes for it to connect.
        Turn on the router and wait 2 minutes for it to connect.
        Turn on computers and rest of network.