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JohnEP's avatar
JohnEP
Aspirant
Jul 08, 2018

Trouble connecting wireless printer

Just bought and install the Orbi Home Mesh WiFi System (RBK33)          and everything connected fine except my HP CP1525nw printer ... I have tried everthing I knew and anything I could find on the internet ... any ideas? ... I am sure I am missing something ... Thanks in advance for the help

Troubleshooting

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 08, 2018

    What wireless security modes are you using? Try WPA and TPIK then try WPA2 and AES and see if the printer will connect. 

    • JohnEP's avatar
      JohnEP
      Aspirant
      Jul 11, 2018

      Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help

       

      • Ulairi's avatar
        Ulairi
        Luminary
        Jul 12, 2018
        JohnEP wrote:

        Thanks for your reply ... I change the secrity .... still didn't connect .... Any other ideas? ... Thanks for all help

         

        Try changing the 2.4GHz channel on the Orbi router to a fixed value that is Channel 11 or lower.  The Orbi has all 13 channels but many devices and especially printers only connect on channels 1 - 11.  Because Orbi automatically selects the clearest channel, it often defaults to 13 to avoid neighbourhood congestion.  But older devices can't see that channel.

         

        Please post back with results.

  • Mikey94025's avatar
    Mikey94025
    Hero
    Jul 12, 2018

    Did you reset and reconfigure your wireless printer using the Orbi's SSID?  Is the problem with the printer connecting to the wireless network or your PC clients nor being able to see the printer?  If the latter, also uninstall/reinstall the printer driver.

     

    Some people have issues with their wireless printers after they replace an older wireless router with the Orbi.  It's not sufficient to just name your SSID the same and hope that all your clients will still work.  Some of them, like printers, are particular and need to be reconfigured even using the same wireless settings as before.

    • JohnEP's avatar
      JohnEP
      Aspirant
      Aug 08, 2018

      Thanks for the suggestion ... been out of town and am back ... The router see the printer asked to connect the printer to the computor to download the software and gets to 99% and just sits there and after a little while says its tacking to long and quits the connection ... Maybe the printer is to old to work with this new router ...???

       

      • JohnEP's avatar
        JohnEP
        Aspirant
        Sep 12, 2018

        Just now getting back to the Printer .... Thanks for all your suggestion ... Been at this for about three or four hours this morning and I have tried everyones ideas and suggestions and some others that I thought of once I tried yours ... No Luck ... I guess this printer is just old and outdated ... Thank you very much to all that contributed suggestions for me to try ....

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 08, 2018

    To test that, try setting the Orbi wifi routers WPA security to Disable or OPEN Temporarily. Then try to connect the printer to the wifi. Does it connect then? If so, try setting the Orbi security to WPA and TPIK only and test. Then try mixed WPA/WPA2 and mixed security modes.

     Last FW for the printer was 4 years ago:

    https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-cp1525-color-printer-series/4052975/model/4052979

     

    Also does this printer have a RJ45 LAN port in back? If so, you can connect the printer to the router using this method...