NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Trying to change WIFI channel
Netgear says that my security questions are invalid but they are correct so I can no longer access my router from my PC. I will be forced to do a factory reset. In order to get support from them, I must pay ransom. Before I do that, I will buy a new system from another vendor.
However, I can see my system using the ORBI app. Is it possible to change my wifi channel setting from the ORBI app?
21 Replies
It wasn't the last time I checked (its been a while) and I'm not at home to check right now.
A factory reset isn't hard to do.
Its a simple as pushing and holding reset for 7-15 seconds while the device is powered on.
And then reinstalling it.
No need to pay for a support contract .
Thanks. I will do this. Is it possible to change the wifi channel using the Orbi app?
Channels can only be changed at the RBRs web page using a web browser.
I reset the router and it asked me to enter the serial number. I did that and it still asked me the same questions. When I entered the answers it said that they were incorrect. My desktop computer is connected to one of the satellites. Do I have to reset the satellites too?
