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Charleyo's avatar
Charleyo
Aspirant
Jul 03, 2019

TV Streaming with FIOS

I have the rbk20 with one satellite.  My Home is ~2000 sq ft.  Router is on first floor and satellite is on 2nd floor.  My question is why can I stream tv using my fios router but when I use orbi it fails to stream tv.  This doesn't make sense to me because I purchased the product to enhance my home network.  I've looked at settings and my backhaul shows as poor.  Is my only option to move the satellite or purchase an additional satellite to place in between my current config.  Thanks for any help

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 03, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    Modem Combo Units:
    This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

     

    Try option #2 or #3. 

    • Charleyo's avatar
      Charleyo
      Aspirant
      Jul 04, 2019

      Thanks for the help.  I used #3 and it seemed to work last night.  However my satellite shows amber so I need to either move it closer to the router or get one more satellite.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jul 04, 2019
        Charleyo wrote:

        Thanks for the help.  I used #3 and it seemed to work last night. 

         

        With the Orbi in AP mode you do not need to disable the wifi. Just be careful about what devices connect to.

         

        Charleyo wrote:

        However my satellite shows amber so I need to either move it closer to the router or get one more satellite.

         

        Without more information about your network, it is hard to interpret what is going on there.

         

        Have you tried using the satellite as it is?

         

        The lights may be useful to see what is going on, but the real measure of things is to actually use the network and see what happens.

         

         

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 04, 2019
    Charleyo wrote:

    My question is why can I stream tv using my fios router but when I use orbi it fails to stream tv. 

     

    Probably because your Orbi router is sitting behind a second router.

     

    Two routers on your network can cause headaches. For example, as well as the problem you see, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

    This explains some of the other drawbacks.

    What is Double NAT? | Answer | NETGEAR Support

    If you insist on using the fios router as a wifi source, then your best bet would be to put your Orbi into access point mode. A lot of people do that without any harm to their networks.

     

    There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:

     

    >>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<

     

    See the section Use the Router as a WiFi Access Point.