Unable to download file using Orbi Router

Question

Hi All,&nbsp;While I can browse any website, I am unable to download files&nbsp;of any size when connected to the Orbi Router (RBR50). The message shown is "Network Failure" with any browser i use to try to download a similar message occurs while using Internet Download Manager (app).&nbsp; When connected (hardwired) directly to my Motorola modem I am able to do so without a problem.&nbsp;I have tried&nbsp; firmware manual updates and rollbacks to the router (including the most recent:&nbsp;&nbsp;V2.1.1.16) and it did not resolve the issue. This approach is super time consuming and while I could try each firmware image in the library I am not confident that will resolve.I have factory reset the RBR50 to no avail as well.&nbsp;Changing DNS Servers from&nbsp;&nbsp;Xfinity, Google and OpenDNS&nbsp;had no effect.&nbsp;My modem has no wi-fi feature just as an fyi.&nbsp;It's great having one-gig internet service but is a bummer when one cannot download a file.&nbsp;Any guidance would be appreciated. Thanks!&nbsp;&nbsp;Todd&nbsp;PC/macs are various intel i7 machines with ac wifi cards or gigabit ethernet cards. Running OSX, Win 7 and Win10 Pro. Same issue with all.

tdeutscher · Answer

Also, I AM able to download while using a VPN (e.g. Express VPN).

st_shaw · Answer

There is no fundamental problem&nbsp;with Orbi downloading files, so it's got to be something about your network setup.
&nbsp;
If you can connect to your router and download files from&nbsp;the Internet, it sounds like your modem may also be a router. &nbsp;In that case I suggest you configure Orbi as an access point. &nbsp;
&nbsp;

tdeutscher · Answer

Thank you for the reply. The modem is a Motorola MB8600 and has no router features. I can connect through Orbi to the modem (i.e. login to modem admin or go to the internet). Files just will not download. I used the IOS App to set up Orbi. Orbi is the network so there must be a setting within Orbit that is doing this (I guess). No sites are blocked in the Orbi Settings etc. My other comment is, that when I first set up Orbi i was able to downloand fine (June 2017). About three months ago it stopped.&nbsp; Sidenote, Orbi's Firmware update was set on Automatic, though today when I checked, it indicated no new firmware, yet when I went to Orbi support site, there was a newer firmware than that which as on the machine. Manually updating to that today had no effect.&nbsp; Thanks again.&nbsp;

st_shaw · Answer

This is just a stab in the dark, but try reducing the MTU size. &nbsp;Maybe start with 1300 and work up from thereif it works.
&nbsp;
See page 50 of the users manual.
http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf

tdeutscher · Answer

Thank you. I tried the MTU settings to no avail. The&nbsp;actual message i receive is "Failed - Network Error" when downloading with Chrome for example. I don't understand why with VPN it works, or the modem directly it works, but through ORBI it dies.&nbsp; I have set up and reset up the system but nothing works. All other settings are via default from the Setup.&nbsp;&nbsp;Any additional thoughts or ideas would be appreciated. Thanks!

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Unable to download file using Orbi Router

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