Purchased Orbi AC3000 Router today, but unable to register product. I think the product was a return product. I simply get an error message "something went wrong..try again", but to no avail. Is there anyway to check whether serial number is already registered, or what to do? Arild Oslo

Hello Arild101 Can you send me a PM with your name email and the serial of the unit and I will see what I can do. DarrenM

Hi never got any help on this issue. Still not able to register the product. Great..

Hello Arild101, I have sent you a message. Please respond at your earliest convenience. ~Christian

I am also unable to register my Orbi RBR50+Satillite under my proper Netgear account. I purchased for a new home in May. Our move-in was delayed by two months so I was unable to hook it up until July. Now phone support is out and I can't even pay for support without a registered product. Any assistance would be appreciated. Have SN / Receipt / etc. Product works great, but it would be nice to be able to access it

Unable to register new product - error message

12 Replies

DarrenM
Sr. NETGEAR Moderator
Aug 21, 2018
Hello Arild101

Can you send me a PM with your name email and the serial of the unit and I will see what I can do.

DarrenM
- Arild101
  Aspirant
  Aug 31, 2018
  Hi
  
  never got any help on this issue. Still not able to register the product. Great..
  - Christian_R
    NETGEAR Employee Retired
    Aug 31, 2018
    Hello Arild101,
    
    I have sent you a message. Please respond at your earliest convenience.
    
    ~Christian
FURRYe38
Guru
Aug 31, 2018
Christian_R
lang88
Aspirant
Sep 24, 2018
Hi,

I also unable to register my product,

says error something went wrong.

any help would be great
- michaelkenward
  Guru
  Sep 24, 2018
  lang88 wrote:
  
  I also unable to register my product,
  
  says error something went wrong.
  
  How are you trying to register and what shows the error?
  
  Is this at mynetgear.com?
  - lang88
    Aspirant
    Oct 05, 2018
    Hi Michael,
    
    i was trying to register it once i logged in to the portal and chose Register a Product.
    
    Cheers!
- FURRYe38
  Guru
  Oct 05, 2018
  Christian_R
  
  Blanca_O
  
  lang88 wrote:
  
  Hi,
  
  I also unable to register my product,
  
  says error something went wrong.
  
  any help would be great
Christian_R
NETGEAR Employee Retired
Oct 05, 2018
lang88 - Please send me a PM with your name, email, and serial number so we can sure the appropriate action is being made.

~Christian

Forum Discussion

Unable to register new product - error message