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Forum Discussion
Using Ethernet port on satellite disconnects it
I have been using the Ethernet port on one of the satellites to connect a U-verse wireless receiver via Ethernet for a few months with no issues. I went on vacation and came back the U-verse box was offline. I attempted to reboot and when I did the satellite Orbi went offline. Tried rebooting orbi, would not reconnect to router over wireless backhaul unless I unplugged the Ethernet cable from the back.
No Ethernet— all good wireless backhaul
Ethernet connected- no good. As if it’s trying to do an Ethernet backhaul. Tried both orbi satellites, same issue. Have not tried another wired device but tried 2 different receivers.
No Ethernet— all good wireless backhaul
Ethernet connected- no good. As if it’s trying to do an Ethernet backhaul. Tried both orbi satellites, same issue. Have not tried another wired device but tried 2 different receivers.
15 Replies
Something about the firmware seems to make it so the satellite won't sync with the router when it comes on if there are any devices connected with ethernet to the satellite. Basically, any time you power cycle the satellite, lose power, add a new satellite, etc., you'll have to disconnect anything from your satellite(s), wait for them to boot and sync, then connect the cables back. Once they'e booted and synced, you should be able to reconnect any wired devices with no problem.
What is Daisy Chain option marked as? Try disabling that if checked.
- Unchecked daisy chain. Same issue.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch if one is in the configuration.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Besure your using a good quality LAN cable between satellite and device. CAT6 is recommended.
Jasonsch69 wrote:
I have been using the Ethernet port on one of the satellites to connect a U-verse wireless receiver via Ethernet for a few months with no issues. I went on vacation and came back the U-verse box was offline. I attempted to reboot and when I did the satellite Orbi went offline. Tried rebooting orbi, would not reconnect to router over wireless backhaul unless I unplugged the Ethernet cable from the back.
No Ethernet— all good wireless backhaul
Ethernet connected- no good. As if it’s trying to do an Ethernet backhaul. Tried both orbi satellites, same issue. Have not tried another wired device but tried 2 different receivers.- I am running in AP mode. Backhaul signal is showing good for both satellites on 5ghz. All is running great until I try to connect the uverse box vis ethernet. Once I connect, the satellite led turns purple, then blue and then the internet goes offline on the router. If I disconnect the ethernet again and reboot the satellite all is good again. Using att bgw520 as router and DHCP provider connected to wan port on orbi router.
- I'm going to factory reset all 3 orbi devices and start over.
