I recently purchased an Orbi RBS50Y. We've had an Orbi Router plus two Orbi Satellites for about a year, and they have worked well. But whoever engineered the mounting system for the RBS50Y needs to go back to school, unless I'm really missing something.. I cannot install the locking bracket on top of the mounting bracket and have it both lock AND screw into the holes on the mounting bracket. Has anybody else tried to do this and had any success or are there alternatives that somebody man suggest? Thank you in advance.

Is, by any chance the bracket is warped because of where it was mounted? We had a problem mounting on a Spanish stucco wall. Ended up having to shim it to keep it straight.

schumaku wrote:rsleonard wrote:SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX.This is a customer community.I'm neither Netgear nor Netgear support.I have just asked a question to clarify.Shouting is so hmmmmm....No, the one in the box does not have the red lines ... I find some users asking for help can get a little testy. They forget we are just trying to help them resolve THEIR problem. I myself appreciate any and all input, even if wrong, as it sometimes jars the brain into looking at the cable laying on the floor that should be plugged in. :smileywink::smileylol:

When I install them I just follow these instructions: Note: The screws must be flush with the lock.To mount and lock your Orbi Outdoor satellite to the wall-mount bracket:Use the wall-mount bracket as a template to mark three holes on the wall.Drill holes where you marked on the wall using a 5/32-inch drill bit.Place the wall-mount bracket where you drilled the holes and secure the bracket to the wall using the stucco or concrete screws or the wood screws.Slide the Orbi satellite onto the wall-mount bracket.Insert the Phillips screws or torx screws that came with your package into the wall-mount bracket lock.The screws must be flush with the lock.Place the lock on top of the wall-mount bracket.Tighten the screws to secure the lock to the bracket.

The lock can't slide over the mount so the screw holes allign (red lines)?

SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX. Thanks for your help. Not.

Using "locking" bracket for Orbi Outdoor Satellite -- HELP!!

13 Replies

Mstrbig
Master
Aug 23, 2020
When I install them I just follow these instructions: Note: The screws must be flush with the lock.
To mount and lock your Orbi Outdoor satellite to the wall-mount bracket:
Use the wall-mount bracket as a template to mark three holes on the wall.
Drill holes where you marked on the wall using a 5/32-inch drill bit.
Place the wall-mount bracket where you drilled the holes and secure the bracket to the wall using the stucco or concrete screws or the wood screws.
Slide the Orbi satellite onto the wall-mount bracket.
Insert the Phillips screws or torx screws that came with your package into the wall-mount bracket lock.
The screws must be flush with the lock.
Place the lock on top of the wall-mount bracket.
Tighten the screws to secure the lock to the bracket.
- rsleonard
  Tutor
  Aug 23, 2020
  I did exactly what you suggested. The screws in the locking bracket are approximately 1/4" above the location of holes in the wall mounted bracket, making ithe locking bracket entirely useless.
  
  Your support department's answer...SEND BACK TO AMAZON. Instead of sending me brackets that work. What kind of support is that.
  - Mstrbig
    Master
    Aug 23, 2020
    Is, by any chance the bracket is warped because of where it was mounted? We had a problem mounting on a Spanish stucco wall. Ended up having to shim it to keep it straight.
schumaku
Guru - Experienced User
Aug 23, 2020
The lock can't slide over the mount so the screw holes allign (red lines)?
- rsleonard
  Tutor
  Aug 23, 2020
  SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX.
  
  Thanks for your help. Not.
  - schumaku
    Guru - Experienced User
    Aug 23, 2020
    rsleonard wrote:
    SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX.
    This is a customer community.
    I'm neither Netgear nor Netgear support.
    I have just asked a question to clarify.
    Shouting is so hmmmmm....
    No, the one in the box does not have the red lines ...

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Using "locking" bracket for Orbi Outdoor Satellite -- HELP!!