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v2.5.0.38 is horrible and making my RBS satellite go out intermittently
Just want to post as well since I don't think management is getting the hint - since upgrading to v2.5.0.38, my RBS satellite just will not stay connected. I tried unplugging, rebooting, and resetting the whole thing and after all that wasted time, it's still not working. I am 100% sure it's the firmware since it started immediately after the upgrade. Can I roll back? Are you going to issue a fix? It is clearly a bad update and needs to be addressed before you work on any other issues.
11 Replies
Did you ensure both RBR and RBS were updated? They have to be on same version of FW.
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerAny Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Be sure when doing a factory reset, pressing the reset button for 15 seconds is recommended. Any less may not be taking effect. Be sure you reset both RBR and RBS.
You can downgrade to last working version. Just download the FW files from NG download site and apply the RBS first then RBR.
Thanks for the checklist but I'm 110% sure it's the firmware - so I don't think I need to check those other things. Satellite and Router were on same version - v2.5.0.38, dont have many neighbors, signal was very strong literally until the following minute of updating the firmware, which is when we started having issues and spend several hours trying to reboot, reset, fix, etc.
I just got it manually downgraded on the Satellite with v2.5.0.30, and I already see improvement. However, when I try to manually upgrade the router following the satellite, I keep seeing:
500 Internal Server Error
It seems to be working better but now the router and satellite are different firmware versions, and I read that's a no-no.
Vaslo wrote:Just want to post as well since I don't think management is getting the hint - since upgrading to v2.5.0.38, my RBS satellite just will not stay connected. I tried unplugging, rebooting, and resetting the whole thing and after all that wasted time, it's still not working. I am 100% sure it's the firmware since it started immediately after the upgrade. Can I roll back? Are you going to issue a fix? It is clearly a bad update and needs to be addressed before you work on any other issues.
Alas, my impession is (a) no actual Netgear Engineers participate in the community forum, and (b) I am pretty certain that people have been roasted over the problems with 2.5.0.38. Where that fits in management's priorities is anybody's guess.
As FURRYe38 mentioned, what most people are doing is installing the previous firmware, 2.3.5.30. Download the zip files from the Netgear support web site. Unzip them. Log onto the Orbi web interface (for the satellite first, then the router), and do a "Manual Update."
https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30
Vaslo wrote:Can I roll back?
Yes, go to downloads and enter your Orbi model.
Once your system is up and running, leave it alone. No more manual firmware updates.
