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Forum Discussion
WiFi connection issues - Orbi RBK53 and Epson P400 Printer
I followed the installation instructions that came with my Epson Photo Printer - the P400. I could not find a button on the Orbi main base that said it was for the WiFi Enables Setup. I pressed the Sync button, then held the button on the printer to initiate pairing. It appears to work. When you print out the printer's WiFi info page you see an IP address assigned. WHen I open my Orbi app, I see the printer - even gets the brand and model correct. When you go to print the test page - it sits, and sits, and sits. The printer prints about one inch of the page after over 30 minutes of waiting. I cancel the print job. I tried a regular page - same problem. It's "connected" but not connected all at the same time.
I cannot find anywhere in Orbi or Epson documentation about manually configuring the printer. At no point in time was I aslked to provide the WiFi password, A password shows in the setup page - but it is masked so I have no idea if it is correct. I called Espon first. They had me connect the printer via USB and it works wonderfully! Printed test page and a document within seconds!!! SO the problem is something in the Orbi not allowing free and clear communication to the printer from connected devices.
WHAT DO I DO? I could connect it to Ethernet directly - but I wanted the mobility of relocating the printer to where I need it - several of us in the house will be using it and we work in different locations. Just changing the satellite it is connected would not help - same walking distance from my office versus my wife's. I really need the WiFi fixed. Can someone please walk me through how to get this thing set up?!?!? THANK YOU!!!
18 Replies
Are you printing the test page from the printers control panel or from the printers driver settings window on your PC?
If you connected via ethernet, you should loose features or mobility to print from places around the home.
Be sure your print drivers are up to date and the devices are correctly configured for printing.
Consult the printers mfrs support site for help and information for there printer.
I have tried sending it from the printer control panel AND from Windows properties panel. Neither works.
I set the printer up to be WiFi - was never plugged in to ethernet. It is an option - but want it to work on WiFi if possible. WIth Epson, I would need to uninstall all the drivers and start from the beginning to set up on ethernet direct to router.
SOmeone suggested the "channel" might be worong? What's that?
If the test page from the printers control panel is not working, then there maybe something wrong with the printer itself. The internal test page sent from the printers control panel should work and is a first inidation that the printer is funcational for this page. if this page fails, I would contact the printers Mfr about this first.
LSU87Dan wrote:I followed the installation instructions that came with my Epson Photo Printer - the P400. I could not find a button on the Orbi main base that said it was for the WiFi Enables Setup. I pressed the Sync button, then held the button on the printer to initiate pairing. It appears to work.
You were correct to press the "Sync" button. See page 19 in the Orbi User Manual: http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
LSU87Dan wrote:I When you go to print the test page - it sits, and sits, and sits. The printer prints about one inch of the page after over 30 minutes of waiting. I cancel the print job. I tried a regular page - same problem. It's "connected" but not connected all at the same time.
What type of computer is being used to print the test page? I suspect the issue is not with the Orbi WiFi, but with the printer configuration in the computer.
HP Envy - i7 chip
Never been an issue with any other printer - ever. Had this PC for years. I love how the Printer people blame the router or modem, the router people want to blame the PC or the printer...
The printer is fine. It works with a USB cable. Like a charm, better than any previously owned dedicated photo printer.
My Orbi is fine - other than allowing things to print to my new printer. This is not an issue that is not uncommon on the boards. Its almost always a router problem when you knwo the printer works.
Can someone please tell me how to get to where I can tinker with the settings and make the printer and router talk to each other. Because waiting for days for a test page to print one inch is not normal.
Maybe its the PC settings, but there is not much there to configure, actually. I'm open to tinkering with the Windows settings. Wondows cold be the stubling block. I have no faith in Windows or Apple. They both have issues.
Thanks!
I recommend you contact the printers Mfr for help and information on there printer. They will be able to help you ensure the printer is working fully and is configured right.
LSU87Dan wrote:HP Envy - i7 chip
Never been an issue with any other printer - ever. Had this PC for years. I love how the Printer people blame the router or modem, the router people want to blame the PC or the printer...
The printer is fine. It works with a USB cable. Like a charm, better than any previously owned dedicated photo printer.
My Orbi is fine - other than allowing things to print to my new printer. This is not an issue that is not uncommon on the boards. Its almost always a router problem when you knwo the printer works.
Can someone please tell me how to get to where I can tinker with the settings and make the printer and router talk to each other. Because waiting for days for a test page to print one inch is not normal.
Maybe its the PC settings, but there is not much there to configure, actually. I'm open to tinkering with the Windows settings. Wondows cold be the stubling block. I have no faith in Windows or Apple. They both have issues.
Thanks!
