Hi all, I cannot update my AC790s' firmware, there is always a error message (see photos attached). How can I update it? Model: AirCard 790S Firmware Version: NTG9X35C_01.03.28.05 Firmware Build Date: 2014/10/16 This is a 4 years old firmware! How come I cannot find the firmware on Netgear's website? Can someone post the link to the firmware, can we update it via USB? Thank you for your help and replies. Have a good day, Alexis

Hi Alexgear, Thank you for posting in the community with your issue. I will work with my internal team and review for a solution. :] - Jason N

I'm here for the same problem - I have an AC790S from BigPond and I want to check and update the firmware. The Netgear site claims there is none available... is that true?

Hi Alexgear, Thank you for responding to my PM. :] - Jason N

Hi All Same problem, Im from Viet Nam thanks

This problem still exist. Locating firmware suitable to European models are restricted out from website.

[AC790S] Firmware update ERROR | NETGEAR Communities

12 Replies

JasonN
NETGEAR Employee Retired
Apr 30, 2018
Hi Alexgear,

Thank you for posting in the community with your issue. I will work with my internal team and review for a solution. :]

- Jason N
- CuongVSD
  Aspirant
  May 30, 2018
  Hi All
  
  Same problem, Im from Viet Nam
  
  thanks
- JoKiv
  Aspirant
  Jul 29, 2018
  This problem still exist. Locating firmware suitable to European models are restricted out from website.
  - Blanca_O
    NETGEAR Employee Retired
    Jul 29, 2018
    Hi JoKiv,
    
    May I request for the following information:
    
    - Where did you purchase the unit?
    
    - What is the current firmware version installed?
    
    - Do you have connectivity issue?
    
    Make sure that you have excellent signal bars when you attempt to update the firmware.
    
    Regards,
    Blanca
    Community Team
JasonN
NETGEAR Employee Retired
May 03, 2018
Hi Alexgear,

Thank you for responding to my PM. :]

- Jason N
morphus7
Aspirant
May 20, 2019
I have the same issues but NetGear Team still stay quiet.

Please how can we resolve this problem.

If possible give us in pm the latest firmware.

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[AC790S] Firmware update ERROR