I bought a brand new Windows 8.1 Laptop and Aircard 340u. I updated Windows 8.1 fully and then plugged in Aircard in. Supposedly, when you plug it in, Windows is supposed to recognize the device and install the drivers. That did not happen. Nothing happened when I plugged in the device no matter which port I used and no matter how many times I clean booted and tried again.I plugged the device into a second Windows 8/1 laptop that I have and it worked perfectly - it immediately installed the drivers and worked. I have no explanation as to why it won't work in the new laptop. Neither did AT&T, nor HP, nor Netgear who I spent over 4 hours on the phone with yesterday.

Here is one from Amazon.http://www.amazon.com/PCD-Universal-Adapter-Female-Connector/dp/B0041CFFBM

If I plug a basic USB2.0 hub into the laptop and then plug the Aircard 340u into the USB hub, the laptop can detect the modem and connect. My sense is that this may be some kind of USB port timing issue as I saw reference to a similar issue in a different forum addressing a different combination of the Aircard and another device (which I think converted the Airdcard into a HotSpot). While a USB hub works, it does add bulk and one more thing to carry around so I would really like to find a way to fix the problem in the USB control. Something happens in the hub that allows the computer to see the modem so surely there is a way to change some USB settings to accomplish the same thing. Maybe a way to downtune a USB3.0 port on the laptop to USB2.0?Any ideas?

Did you ever get this resolved? I have exactly the same situation - New HP Elitebook Folio 1020 with a 340u. It does not work plugged directly in, but works fine if you plug it into a USB 2.0 HUB. It works fine on my old HP laptop without the usb hub.

Hi Jlittle489 , Is your Aircard 340u updated to Firmware Version 01.13.12.13 ?To update firmware on Windows 8, please follow : http://www.downloads.netgear.com/files/aircard/Win8%20Installation%20Instructions.pdfIf you are considering upgrading to Windows 10, here is more information on the device: http://kb.netgear.com/app/answers/detail/a_id/29490 Let us know how it works for you. Regards, NhanN

By plugging the device into another PC and running the AT&T AllAccess Software show that the firmware is "NTG9X15C_01.13.12.13 r18963 ntgrbc-"

Aircard 340u Problem with Windows 8.1

12 Replies

GusRandall
Aspirant
May 19, 2015
If I plug a basic USB2.0 hub into the laptop and then plug the Aircard 340u into the USB hub, the laptop can detect the modem and connect. My sense is that this may be some kind of USB port timing issue as I saw reference to a similar issue in a different forum addressing a different combination of the Aircard and another device (which I think converted the Airdcard into a HotSpot).

While a USB hub works, it does add bulk and one more thing to carry around so I would really like to find a way to fix the problem in the USB control. Something happens in the hub that allows the computer to see the modem so surely there is a way to change some USB settings to accomplish the same thing. Maybe a way to downtune a USB3.0 port on the laptop to USB2.0?

Any ideas?
- Jlittle489
  Tutor
  Aug 03, 2015
  Did you ever get this resolved? I have exactly the same situation - New HP Elitebook Folio 1020 with a 340u. It does not work plugged directly in, but works fine if you plug it into a USB 2.0 HUB. It works fine on my old HP laptop without the usb hub.
nhann
NETGEAR Employee Retired
Aug 05, 2015
Hi Jlittle489 ,

Is your Aircard 340u updated to Firmware Version 01.13.12.13 ?
To update firmware on Windows 8, please follow : http://www.downloads.netgear.com/files/aircard/Win8%20Installation%20Instructions.pdf
If you are considering upgrading to Windows 10, here is more information on the device: http://kb.netgear.com/app/answers/detail/a_id/29490

Let us know how it works for you.

Regards,

NhanN
- Jlittle489
  Tutor
  Aug 06, 2015
  By plugging the device into another PC and running the AT&T AllAccess Software show that the firmware is "NTG9X15C_01.13.12.13 r18963 ntgrbc-"
  - nhann
    NETGEAR Employee Retired
    Aug 07, 2015
    Hi Jlittle489,
    
    Thanks for clarifying. There is a new version 01.13.12.14 now available that was released 8/7/2015.
    Please follow the documentation to complete the upgrade.
    
    I hope to hear back from you.
    
    Regards,
    
    NhanN

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Aircard 340u Problem with Windows 8.1