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C4E's avatar
C4E
Tutor
Nov 24, 2015

Aircard 785 Battery Will Not Charge, Cannot Find Spare Battery

Aircard 785 is just over six months old.  Battery is unresponsive, won't charge at all - when connected to PC or mains via USB the screen shows either battery 0% or the red plug icon suggesting it's running directly off external power supply. 

 

Tried charging for 24hrs and made no difference.  Have tried varierty of usb cords and both charging off PC and off mains, all with same result. 

 

Spent a looooooong time holding to speak to someone about warranty.  Cannot progress case without proving that it is the battery that is the issue, which I cannot do without replacing the battery. Can't find branded replacement batteries, ordered a generic off ebay but it's missing in the post...

 

Grateful for any suggestions based on similar experience, or a source of replacement batteries for this model.

charge
dead battery
Hardware
spare battery
Troubleshooting
warranty

10 Replies

  • cathyr's avatar
    cathyr
    Tutor
    Nov 26, 2015

    I am one of many who have had the same NO BATTERY and 0% charge errors on another unit, the 770s.  Someone on my thread said they were able to use it with the battery out and plugged into an outlet.  That works intermittently but you still get the same error after a while.  I've ordered (2) batteries on Amazon that fit perfectly and with the same specs.  After a day or two the errors returned, so it's not the battery.  I've done a factory re-set.  After 3 more days the errors returned.  Someone suggested removing both the battery and SIM card, letting it sit for 10 minutes.  Put it all back together and see if it works.  Not going to try it right now because I'm in the middle of something but I will in the morning.

     


    Sure is strange how so many of these Aircards are showing these errors 6mos to a year into a 2 year contract.  And we are all getting the same advice from CS.  Frustrating.  Hope one of these workarounds works for you.

    • C4E's avatar
      C4E
      Tutor
      Nov 30, 2015

      Managed to find a generic battery on ebay that fits so I am up and running again.  Unfortunately Netgear considers the original battery (which only lasted 6 months) to be an accessory so it's not covered by warranty. What a pity.

  • cfha0107's avatar
    cfha0107
    Initiate
    Nov 27, 2015

    I got this problem too, only brought the device half year, unable to charge, no spare parts for replacement, lost confidence on netgear product, will not recommand to friends

  • asac's avatar
    asac
    Aspirant
    Jan 25, 2016
    I have tris problem too. Can someone say me how to solve problem??
    • C4E's avatar
      C4E
      Tutor
      Jan 25, 2016

      I could only solve the problem by replacing the battery, I found a generic model on ebay that worked better than the Netgear original.

  • Goodie0806's avatar
    Goodie0806
    Aspirant
    Nov 25, 2016

    I have a similar paroblem. The Aircard will work good on AC power however it would not charge the battery. I have replaced the battery with a new battery however when I connect to power the battery will not charge. The unit just displays the connected to AC icon (red plug). How can I get this device to start charging a brand new battery?