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Forum Discussion

jlm70's avatar
jlm70
Aspirant
Mar 02, 2018

Aircard 810S Firmware Update NTG9X40C_11.14.08.32

Does anybody know what kind of updates does the new (2018/01/23) AirCard 810S firmware update bring to the router?

I've upgraded it via network, on router request, but... I do not like doing updates with not any info about what's changed...

Nonetheless... it's a pity that a company like Netgear does not give any info about fw updates within the downloads section (my router is an unlocked retail 810S, bought on Amazon,  that... neither exist in the product list!)

Many thanks

Firmware
Mobile Routers

13 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Mar 06, 2018

    Hi jlm70,

    Sorry to hear about your frustration. For our Aircards, the firmware is through the ISP. I will forward this to my internal team to see if we can provide the notes for the firmware update.

    I will update you when I have more information. :]

     

     

    - Jason N

    • SkimMilk's avatar
      SkimMilk
      Aspirant
      Mar 06, 2018

      Interesting.

      I have the same model but my firmware is still on 11.14.08.24 (2017/06/09) with no updates available. Tried checking on both the device and also thru the Netgear Mobile app but nothing.

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Mar 06, 2018

    Hi SkimMilk,

    Can you take out the SIM card and reseat it into the SIM card slot. Make sure it is seated properly and let it power all the way on then check for updates.

    Please let me know if that helps. :]

     

     

    - Jason N

    • SkimMilk's avatar
      SkimMilk
      Aspirant
      Mar 07, 2018

      Thanks for the suggestion Jason. Tried it, no updates available.

      Thought it could be an APN issue so I switched it back to Telstra's APN and rebooted, same thing, no updates available.

       

      For both scenarios, data network is working as I could surf the net.

      Just couldn't find any updates available.

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Mar 07, 2018

    Hi jlm70 & SkimMilk,

    Can you please provide your service model of your AC810s and also your location?

    Thank you :]

     

     

    - Jason N

    • SkimMilk's avatar
      SkimMilk
      Aspirant
      Mar 07, 2018

      Hi Jason, where do I get the service model information?

      I'm currently located in Singapore.

      I bought the device online, received it on 28th Feb with the device on firmware 10.13.02.00 dated 2015/09/03. It then got updated to 11.14.08.12 dated 2016/09/14 before updating to the current version 11.14.08.24 dated 2017/06/09.

       

      All the above updates were done in SG, with the same sim card (Singapore's telco: M1).

      The only difference is that I've changed the wifi settings and added extra APN configs.

       

      I'm also running the Netgear mobile software on both iOS and Android and have updated them to the latest version (yesterday I believe).

       

      jlm70 mentioned that s/he has updated the device, but is interested to know the changes in this firmware version. :)

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Mar 07, 2018

    Hi SkimMilk,

    Your service information is going to be Telco. Thank you for providing this for me. :]

    • Wuuuuuu's avatar
      Wuuuuuu
      Aspirant
      Apr 27, 2018

      Hi Jason:

      Could you provide newer firmware file?

      Thanks!!

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Apr 30, 2018

        Hi Wuuuuuu,

        We do not provide the firmware file or notes. The firmware is OTA from your device. :]

         

         

         

        - Jason N