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NorthernLoop's avatar
NorthernLoop
Aspirant
Jul 26, 2015

Aircard AC785s-100

Hello,

 

I've had my mifi for a few months now and everything has been fine, yesterday it said UPDATE failed on the screen. Switched off and back on again. Then on the screen shows the netgear (ee) but no signal so I thought I would software reset it by the Android application AIRCARD, when I open this says not supported. So opened the web UI and login, hit reset, Log back into the control with the standard NTGR9D91 SSID but it wont let me change the WIFI SSDI, internet connects but shows no signal, Right menu button wont open the menus, tried holding down both buttons to do another reset but makes no difference.

 

Photos

 

https://dl.dropboxusercontent.com/u/25830232/Photos/netgear/IMG_20150726_202357.jpg

 

https://dl.dropboxusercontent.com/u/25830232/Photos/netgear/Screenshot_2015-07-26-20-24-46.png

 

https://dl.dropboxusercontent.com/u/25830232/Photos/netgear/Screenshot_2015-07-26-20-25-17.png

 

 

Firmware
Hardware
Troubleshooting

8 Replies

    • NorthernLoop's avatar
      NorthernLoop
      Aspirant
      Jul 30, 2015

      Hi Darren, Its over the 90 days from purchase so directs me to the forum. I am not paying for for support, firmware downloads should be offered on the website?

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Jul 30, 2015

        I was able to find a download link for a firmware upgrade for the 785s but its for Telstra not sure if this is your provider or not. The 785 unlocked does not have a download for firmware may also want to check with your mobile provider to see if they control the firmware releases for your device.

         

        http://kb.netgear.com/app/answers/detail/a_id/25067

         

        DarrenM

  • trancedroid's avatar
    trancedroid
    Aspirant
    Sep 28, 2015

    I get the same thing. THIS SUCKS!!!!!! Returned it once. Thinking about getting my money back, but I really like the device. NETGEAR SUPPORT SUCKS. They are lazy as heck.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Sep 28, 2015

      Hello Trancedroid

       

      Are you having all the same issues as the first poster or is it just some of them with the aircard?

       

      DarrenM

  • NorthernLoop's avatar
    NorthernLoop
    Aspirant
    Sep 28, 2015
    Further update from me, I got my hardware replacement swapped over my Sim card. Everything was fine for 3 days then the same probably occurred. Got a replacement Sim from network and again 3 days or so later same problem.

    No idea what's happening
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Sep 29, 2015

      Northernloop

       

      I am going to have this issue escalated and and investigated why this happening I may need some more information from you later but I will keep you up to date on the issue. Also send me a private message if you have any other concerns or details about the issue.

       

      DarrenM

       

       

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Sep 29, 2015

        Hello northernloop

         

        have a couple questions for you about the aircard so we can troubleshoot this more. Hope to hear your feedback.

         

        What is the Carrier you are using?

        What APN are you using?

        Have you tried factory resetting the AC785S after FW update?

        Have you tried manually re-installing FW from http://support.netgear.com/product/AirCard+785+Retail+unlocked, if so what were the results?

        Have you tried changing the network technology under Setting > Network > Preferences  to something other than All band e.g. Europe 3G, if so what are the results?

        Have you tried the SIM in another device to confirm it is working?

         

        DarrenM