i have had this device for quite awhile, and never had an issue, recently i had issues with accessing my telstra account online, and needed to change from IE to Chrome, as well as change passwords,,, around this same time i noted that the display on my device stopped showing data usage, days left etc,, and now only says "detecting service". this could be just coincidence with the first issue, but after long discussions to solve both issues, no one seems to know how to fix this..... any help would be appreciated, i know i can go on to my computer and check, but so easy to check on the device, especially when i use the modem away from home as well...thanks

Sorry for the inconvinence. We did submit the fix to Telstra a month ago for Telstra approval. But the testing was delayed in Telstra lab. Thanks John

Data display on AirCard 810S Mobile

6 Replies

JohnPeng
NETGEAR Expert
Feb 06, 2020
Telstra updated its data usage server and caused the issue for most of the devices. An update is going through Telstra testing. Hope we can release the update in the next couple of weeks.

Thanks
- rcoble
  Tutor
  Feb 08, 2020
  thank you JohnPeng for your reply,,, i will keep a check on it and be abit more patient,,,
- rcoble
  Tutor
  Mar 03, 2020
  hi again,,, has there been any movement on the problem,,, my device still only showing "detecting service"..... quite annoying not seeing the information and having to log into the computer, any updates ????????
  - JohnPeng
    NETGEAR Expert
    Mar 05, 2020
    Sorry for the inconvinence. We did submit the fix to Telstra a month ago for Telstra approval. But the testing was delayed in Telstra lab.
    
    Thanks
    
    John

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Data display on AirCard 810S Mobile