Dear Sir/Madam,I am using the Netgear Smart Cradle in Our Local Network, DC112A. i have one issue in our Local network. Before our CCTV EzCloud is working well. Few days before onward, i am not getting the mobile access. It was showing Erro(NAT) and check the router settings.So what is the issue? How can i possible to solve this issue? I am waiting for your valuable support. Please find the atatched file for your reference. Thank You,

Hi All, EZcloud status showing Erro(NAT).So anybody can help in this case? Thank You

Hi All, EZcloud status showing Erro(NAT) because of "UDP message cannot be returned via router. Please check the router settings". So anybody can help in this case? Thank You

HelloI am assuming you are trying to access your cameras from outside your local network. A NAT error here usually means your access request isn't passed through to you camera service. Assuming you have a public ip on your modem you need to set the port forward of the required ports that ezcloud needs to access the cameras. I don't own the device you are using so I am only guessing and making assumptions, but hopefully this is a start to find the problem

HelloSince February 2017, i was accessed the camera through EZCloud. 2 weeks before onward, i got trouble.So please advise how can i rectify this issue. For CCTV Network we are using NVR304-32EP and for internet we are using Netgear DC112A Smart Cradle. Thank You

Hello NoushadgrcThe Netgear DC112A Smart Cradle is a rechaging base and wifi extender for a 4G Netgear Aircard modem. It needs the modem plugged into it to provide internet to your network from a mobile phone tower. Can you check which aircard you have plugged in and if it is working?

Error(NAT) | NETGEAR Communities

11 Replies

noushadgrc
Aspirant
Oct 04, 2017
Hi All,

EZcloud status showing Erro(NAT).
So anybody can help in this case?

Thank You
- noushadgrc
  Aspirant
  Oct 15, 2017
  Hi All,
  
  EZcloud status showing Erro(NAT) because of "UDP message cannot be returned via router. Please check the router settings".
  
  So anybody can help in this case?
  
  Thank You
  - MicW
    Luminary
    Oct 15, 2017
    Hello
    I am assuming you are trying to access your cameras from outside your local network. A NAT error here usually means your access request isn't passed through to you camera service. Assuming you have a public ip on your modem you need to set the port forward of the required ports that ezcloud needs to access the cameras. I don't own the device you are using so I am only guessing and making assumptions, but hopefully this is a start to find the problem

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Error(NAT)