NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BgTX's avatar
BgTX
Guide
Feb 13, 2021
Solved

MR1100 cannot update firmware

Current router fw version: NTG9X50C_12.05.05.14

Latest fw version: 12.06.11.00_00

 

firmware check using web and app UI, specifies the device is up to date. There is not upload "button" available per either app or web.

 

does this mean that I cannot 'manually' apply the update and if so, is there a way to get the scan for updates to recognize the newer firmware version, and apply?

 

 

  • ArodiD's avatar
    ArodiD
    Feb 20, 2021
    Thanks for screenshot. It was very helpful to identify the issue. Your device is MR1100-1A1NAS which is an AT&T variant. The FW in the link you provided is for MR1100-100NAS which is the retail variant. The firmware for your model is upto date as AT&T have not released anything later. I hope this helps clear up the confusion.

9 Replies

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert
    Feb 17, 2021

    Hi BgTX ,

     

    Can you try doing a factory reset on your MR1100 and then re-check for firmware update?

     

    Regards,

     

    Arodi

    • BgTX's avatar
      BgTX
      Guide
      Feb 17, 2021

      Thank you Arodi. I attempted a reset. Sadly, no change.

      • ArodiD's avatar
        ArodiD
        NETGEAR Expert
        Feb 17, 2021

        Hi BgTX ,

         

        Can I confirm that your device is currently on NTG9X50C_12.05.05.14 and it shows there is an update available as a notification but there is no download or update button in the WebGUI to update?  Can you please help to provide a screenshot of your issue? 

         

        Regards,

         

        Arodi