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mepe's avatar
mepe
Aspirant
Mar 27, 2020
Solved

MR1100 ethernet port dies when charger connected

This is a strange one and it's driving me nuts.

 

Started about 3 months ago (just after the warranty expired, natch):

 

The ethernet port dies whenever the charger is connected.

 

To use the ethernet port I have to:

1) disconnect the charger cable

2) shut down the Nighthawk

3) wait a little while (won't start back up immediately)

4) fire up the Nighthawk

 

After which it works just fine until I plug the charger cable back in (which I kinda have to do sooner or later).

 

Have tried everything I can find suggested, in particular firmware is uptodate and I've disabled timeout on the port but nothing seems to work.

 

Any ideas?

 

Thanks.

  • Usually, Power adapters have a PIN for the device to detect the USB cable is connected to power adapter for charging.

     

    The PA you were using may come with device that doesn't need the PIN in PA.

     

    Thanks

     

     

     

     

7 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert

    MR1100 Ethernet port will be turned off when the device is tethered to your computer. But if you charge MR1100 with power adapter, ethernet will work.

     

    If your MR1100 ethernet port is disabled when you change the device, please let me know what power adapter and USB cable you are using.

     

    Thanks

    • mepe's avatar
      mepe
      Aspirant

      I'm using the power adaptor and ethernet cable that came with it.  (FWIW, I never tether it; have no need to.)

       

      Thanks.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert

        Please let me know your device's SKU name and FW versiona and PRI version on the device. You can find SKU name on the product label under the battery.

         

        Thanks

         

         


        mepe wrote:

        I'm using the power adaptor and ethernet cable that came with it.  (FWIW, I never tether it; have no need to.)

         

        Thanks.