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Forum Discussion
MR1100 suddenly cannot connect to cell service
"Help!" I have an (out.of.warranty) MR1100. It worked fine for about a year - and then suddenly stopped yesterday.
The error message on boot-up says: "Mobile Broadband Disconnected - Your data connection is disconnected."
I have AT&T cell service. Here's what I've tried - all with no luck so far:
* New SIM card: My carrier Consumer Cellular (reseller of AT&T service) suggested a new SIM card. I replaced the SIM; They updated their records to point to the new SIM card. No luck.
* Reset & re-booted: I did a reset w- the button inside the device. And I launched the AttWifiManager page, and I reset to factory settings.
I re-booted after each change.
* Possibly noteworthy- I am testing this at my home: I'm in a US suburban metro area with decent AT&T coverage. But it's (only) decent enough for good voice service, most of the time. So I typically only see 3 bars of signal strength.
* After all these fix attempts, the error message is the same: (That line above.)
THANK YOU in advance for any suggestions you can offer!
- Navibean9
4 Replies
navibean9 wrote:"Help!" I have an (out.of.warranty) MR1100. It worked fine for about a year - and then suddenly stopped yesterday.
The error message on boot-up says: "Mobile Broadband Disconnected - Your data connection is disconnected." hpinstantink
I have AT&T cell service. Here's what I've tried - all with no luck so far:
* New SIM card: My carrier Consumer Cellular (reseller of AT&T service) suggested a new SIM card. I replaced the SIM; They updated their records to point to the new SIM card. No luck.
* Reset & re-booted: I did a reset w- the button inside the device. And I launched the AttWifiManager page, and I reset to factory settings.
I re-booted after each change.
* Possibly noteworthy- I am testing this at my home: I'm in a US suburban metro area with decent AT&T coverage. But it's (only) decent enough for good voice service, most of the time. So I typically only see 3 bars of signal strength.
* After all these fix attempts, the error message is the same: (That line above.)
THANK YOU in advance for any suggestions you can offer!
- Navibean9
Hello,
Can you please tell me is your query is solved or not because i am also facing the similar issue so if you got any answer or solution please share it.
Best regards,
florence023Hi Florence - Thank you for reaching out.
No, I am still searching for an answer. I will update here, if I find something useful.
So my connection to cell service suddenly stopped last week. When did your connection drop out ?
Thank you.Hi -
I am officially giving up on my attempts to diagnose my NetGear MR1100. I cannot get a hold of NetGear customer service.
I recommend... Oct 8 and 9 2024 are Amazon Prime Days. Amazon will be focusing on deep-discounting electronics. I will be looking for a reputable manufacturer of mobile routers. My company obviously needs new ones.Good luck !!
navibean9 wrote:"Help!" I have an (out.of.warranty) MR1100. It worked fine for about a year - and then suddenly stopped yesterday.
The error message on boot-up says: "Mobile Broadband Disconnected - Your data connection is disconnected." hpinstantink
I have AT&T cell service. Here's what I've tried - all with no luck so far:
* New SIM card: My carrier Consumer Cellular (reseller of AT&T service) suggested a new SIM card. I replaced the SIM; They updated their records to point to the new SIM card. No luck.
* Reset & re-booted: I did a reset w- the button inside the device. And I launched the AttWifiManager page, and I reset to factory settings.
I re-booted after each change.
* Possibly noteworthy- I am testing this at my home: I'm in a US suburban metro area with decent AT&T coverage. But it's (only) decent enough for good voice service, most of the time. So I typically only see 3 bars of signal strength.
* After all these fix attempts, the error message is the same: (That line above.)
THANK YOU in advance for any suggestions you can offer!
- Navibean9
Hello I am also facing the same problem, it's very frustrating for me