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Forum Discussion

Jmsjabb's avatar
Jmsjabb
Follower
Mar 15, 2023

Netgear M5 locked?

Hi.

I just bought a Netgear M5 and stuck a Lebara sim in ( Vodafone.) All seemed good and did a firmware and software update.

Now it won't connect and although the ARN settings are there and ticked, the manual carriers are all prohibited and on auto, it shows EE. Does that mean it's now locked somehow to EE?

Troubleshooting

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 17, 2023

    Hi Jmsjabb

     

    May we please know the device SKU (e.g. MR5100-1TLAUS)? This can be checked on the box of the product or on the barcode label

     

    Kindly access M5 Web UI and do the following:

     

    1. Manually add APN information. 
    * Contact carrier to ensure correct APN information

    2. Make sure the radio button in front of the newly created APN is checked. This is to set the APN as default so the device will use it to make data connection

    3. On the same page, make sure 'Data' checkbox is checked if it is empty.

     

    Regards,
    Blanca
    Community Team

  • mimilopez's avatar
    mimilopez
    Aspirant
    Jun 14, 2023

    I have this problem as well. It prompts to set up APN.  Lebara is not listed so I manually add all the details.  I press the save button and get the message 'New APN created' but hten it diverts to the main page requesting I set up an APN (i.e. I'm going around in circles).  Went arond in this circle for far too long with no success. 

     

    I contacted Lebara who said their SIMs aren't supported for mobile hotspots.  They suggested putting SIM in my phone and then transferring it back to the M5.  I did this but it didn't pick up the settings, again prompting me to set up APN.   

     

    Please advice what carriers in Germany issue SIM cards that do work noting comments in the forum that Telekom is very slow in the M5.  

     

    I've just got the product so will return it if I can't easily get it to work for travelling around Europe.  The advertising was for an easy set up so very disappointing.