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MidnightMerc's avatar
MidnightMerc
Aspirant
Sep 28, 2024

Netgear Night Hawk MR5200 No Service

I have the MR5200-100NAS and it cannot get a signal with any carrier. I had tried Verizon, TMobile, and ATT SIMs and all three are not working in my device. I have also verified that the SIMs work in another MR5200. TMobile believes the device is locked and want to charge me a fee to unlock it. I'm sure I had purchased the device unlocked though.

 

I found this discussion and did try a factory reset.

Re: Netgear Night Hawk MR5200 cant find service. - NETGEAR Communities

 

The device still does not get a signal. I would like to update the firmware to see if that helps . The firmware version is NTGX55_12.04.17.00, firmware build date 2023/03/01. How do I get the firmware? I cannot find it listed on Netgear's support site.

 

Thanks.

9 Replies

  • MidnightMerc's avatar
    MidnightMerc
    Aspirant
    Oct 21, 2024

    Bumping this post

     

    Seeing if anyone has an idea or anywhere they can point me to on troubleshooting this. I tried to search around and couldn't find anything helpful

  • rcpax's avatar
    rcpax
    Luminary
    Oct 22, 2024

    does it give you an error? check on both the LCD and web and see what message you get after it boots up and try to acquire a signal.

    If it's truly locked, upgrading the firmware will not do anything to it. i think you need to ask the seller about this. a truly unlocked device should boot up and acquire a signal on any sim. also see if the correct apn is set, to match the sim you're using.

    • MidnightMerc's avatar
      MidnightMerc
      Aspirant
      Nov 01, 2024

      Thanks for responding!

       

      On the screen, there are two prompts:

      First

      APN Setup Required

      To connect to the Internet, please setup your APN.

       

      Second

      Mobile Broadband Disconnect

      Your data connection is disconnect

       

      The admin page show a prompt as soon as I login:

      APN Setup Required

      Please select an APN or click on submit button to create a new APN

       

      There is a drop list with two options:

      vzwinternet

      vsblinternet

       

      I tried both and it just shows Searching. The same SIM in another MR5200 (that works fine) APN shows vzwinternet

       

      The signal strength shows Excellent and has a Service Number.

       

      The device was purchase through Netgear directly and not a shop so I believe the device is unlocked.

       

      Not sure what else to do here. Any suggestions is appreciated.