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Eam_Mpm's avatar
Eam_Mpm
Aspirant
Feb 24, 2018

Nighthawk AC1900 R6900v2

Nighthawk AC1900 Model : R6900v2
I have followed the start up instructions in the pamphlet and have let the genie set up multiple times . But i still can't get my modem and router to connect and produce Wi-Fi . At this point I feel like the router we bought is worthless :( ....
Mobile Routers

6 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Feb 27, 2018

    Hi Eam_Mpm,

    I am sorry you are having trouble getting this setup to work. Did you update the router to the current firmware version? if so, then can you perform a factory reset on the router after the firmware update is finished.

    Also can your devices get connected through the modem?

    Please let me know if this has fixed the issue. :]

     

     

    - Jason N

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Mar 02, 2018

    Hi Eam_Mpm,

    I just wanted to check in with you and see if your issue has been resolved.

    Please let me know :]

     

     

    - Jason N

    • Eam_Mpm's avatar
      Eam_Mpm
      Aspirant
      Mar 02, 2018
      As far as I know it is up to date with the firmware . I'm not sure how to factory reset it though , how do I ?
      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Mar 05, 2018

        Hi Eam_Mpm,

        Please locate the factory reset button located on the back left of the router.

        Using narrow enough to fit the whole (a paperclip), press and hold the button for at least 10-15 second.

        Release the button and wait for the router to reboot.

         

        Please let me know if this worked. :]

         

        - Jason N