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AMOB's avatar
AMOB
Aspirant
Jan 19, 2020

Nighthawk M1- no wifi visible to connect to

Hi

From one day to the next did the wifi network from my Nighthawk MR1100 did not show up anymore on my iPhone SE or my Laptop (Lenovo L480) wifi list. The only thing I did the day before was too purchase more data for the my data sim card but that shouldn't matter.

 

I reset the device but it still doesnt show on the wifi list. Without being connected, I cannot enter http://m1login.net to see the message the device says I have. The mobile app from Netgear does not detect the device either. So I can't do any sort of setup which the device is asking me to do: 'setup required' please use the netgear app or visit http://m1login.net to complete the setup.

 

I can see on the homescreen of my nighhawk device that the data network with my provider is working. So it's not that problem.

 

Can anyone help me? I'm quite frustrated and don't know how to proceed.

Cheers

9 Replies

  • Ksa3344's avatar
    Ksa3344
    Apprentice
    Jan 25, 2020
    Have you tried to connect your nighthawk to your laptop via USB or Ethernet ?
    and if it works make sure IP Passthrough isn't enabled.

    • AMOB's avatar
      AMOB
      Aspirant
      Jan 28, 2020

      I connected to the Laptop via usb cable and it shows the connection and I can go into the setup. However the internet connection is super slow and not the speed it was.

      Further I can still not see any wifi network. And I don't know what I can change in the setting to make the wifi work again?

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 27, 2020

    Please provide the SKU name of your device.

     

    You can connect the device to your laptop using the USB cable shipped with the device. Then you should be able to log in to WebUI to check whther WiFi was turned off.

     

    Thanks

    • AMOB's avatar
      AMOB
      Aspirant
      Jan 28, 2020

      SKU: MR1100-100EUS

      Model: MR1100-100

      SN: 5D6285NF004BD

       

      When I go into m1login.net, I can see that the settings look normal. Wifi is on dual and nothing seems out of place or 'unclicked'.

      I reseted it as well through the browser to factory settings and nothing changed afterwards.

      • Ksa3344's avatar
        Ksa3344
        Apprentice
        Jan 29, 2020
        try to head to
        settings - setup - wireless
        then check if hiding SSID is marked remove the mark and it will work.

        Also check
        settings - setup - Mobile Router Setup
        and make sure the IP Passthrough is off and the turn off wifi when tethering is not marked.
        Hope this will solve your problem