Forum Discussion

Initiate

Dec 06, 2018

Solved

Nighthawk M1 data usage not displayed

After the most recent software upgrade, my M1 stopped displaying data usage. I took it into a Telstra shop, and they did a factory reset. Now it displays "Detecting service". It still connects to the Internet, but the lack of data usage display is annoying.

Troubleshooting

Blanca_O
Apr 03, 2019
Fshow , thank you for the update and glad to know that it is now working.

Hi Blanco,

Went back to Telstra first with what i found reccommended elsewhere in the forum.

Kindly get in touch with Telstra and have them double check to ensure that it reached the billing server..

Back online now and sorted, thanks for following up with me.

Thanks

FShow

11 Replies

Blanca_O
NETGEAR Employee Retired
Dec 07, 2018
Hi Stephen1234

Welcome to NETGEAR Community!

Please click link below as reference:

Why can't I see data usage on my Telstra Nighthawk M1?

Regards,
Blanca
Community Team
- Blanca_O
  NETGEAR Employee Retired
  Dec 10, 2018
  Hi Stephen1234
  
  We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
  
  Regards,
  Blanca
  Community Team
  - Stephen1234
    Initiate
    Dec 10, 2018
    Hello Blanca,
    
    The problem still exists. The M1 has the latest software NTG9X50C_12.06.02.00
    
    Thanks
    
    Stephen
Virgiliow
Aspirant
Feb 18, 2019
The same problem for me here with the new firmware:

Firmware Version
NTG9X50C_12.06.03.00

MR1100-100EUS_04.01.67.00