NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Darcko's avatar
Darcko
Aspirant
Oct 19, 2020

Nighthawk m1 no connection

I have a nighthawk m1 router, i can't connect to it.
The wifi doesn't show up on any device (laptop, phone)
Ethernet to the laptop does not work ( network cable unplugged)
USB connection also doesn't work (network cable unplugged) even though it shows on my devices.
On the device it self it keeps telling me that the apn needs configuration and the broadband connection is not available even though it is.

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Darcko

     

    Welcome to NETGEAR Community!

     

    Kindly do a factory reset using the Reset button. Press and hold the Reset button for five seconds. The mobile router returns to factory settings.

     

    Was this working before?

    If so, what happen prior the issue occur? 

     

    Regards,
    Blanca
    Community Team
     

    • Darcko's avatar
      Darcko
      Aspirant
      Thanks for your reply.
      The last thing i did was using the router with a different sim card (meaning another carrier) and it was connected, but one day it just wouldn't accept any sim card.
      Yes i did a reset oh so many times.... After factory reset it just stayes the same with my original post..
      I believe there is problem with framware but i can't connect to it to download a new patch