NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
OpenVPN client "Server poll timeout"
Hello, all!
I have a problem with the VPN connection to my network from Android. I use the LAX20 router.
In the router settings I did the following:
- Enabled DNS service provided by Netgear (noip.com)
- Enabled the VPN
- Downloaded the configuration file for smartphone
Then I installed the OpenVPN client on the phone, imported the configuration file and tried to connect.
In the log I see a message "Server poll timeout" and repeating attempts to connect, with no success.
What can cause this issue? I do not have a firewall enabled in the router (I believe it is "Access control" setting, is it?)
Could it be caused by some antivirus/firewall on one of the devices connected to the network?
I would be grateful for any advice!
3 Replies
seventz wrote:
Hello, all!
I have a problem with the VPN connection to my network from Android. I use the LAX20 router.
It is actually a 4G LTE WiFi 6 Router.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:Mobile Routers, Hotspots & Modems - NETGEAR Communities
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.I would like to add that I tried also an alternative: a Wireguard VPN on a Raspberry Pi connected to the same network (see my other post), with limited success. TL/DR: when I set the endpoint target as my private IP (10.xx.xx.xx), the VPN connects. But when I use the public IP or my DDNS domain (e.g. name.mynetgear.com provided by noip.com) as I should, it does not work. Maybe this finding points someone to the solution. I would be grateful!
By the way, I used the https://portchecker.co/ to see if the ports (12973 and 12974, as default) for VPN are open and they are closed, even though I have the VPN turned in the router settings. Could this be the source of the problem? Is it because I use the 4G cellular connection to internet in the router instead of wired?
