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Forum Discussion

full_wagon's avatar
full_wagon
Aspirant
Sep 21, 2021

WIFI has been disabled after update on my ATT mr1100-2a1nas



Hi there !

After update to last firmware MR1100-100NAS_23113828_NTG9x50C_12.06.11.00_00_GenericNA_05.03

WIFI on my device is disabled. When I try configure it manually in web panel it doesn't turn on. In some cases it recommended to check IP passthrough option in settings (it must be set in disabled, as I know). BUT the problem is - IP passthrough option is not present in web configure. What might I do in this case ? Maybe it's not correct firmware for my device ? When I look it on netgear site I can't find firmware for 2a1nas ATT version. Please give me link with correct firmware for my device. Thanks a lot for your help!
Troubleshooting

4 Replies

  • plemans's avatar
    plemans
    Guru
    Sep 22, 2021

    did you try factory resetting the device? 

    Thats usually the first thing I try if a firmware upgrade causes issues. 

    • full_wagon's avatar
      full_wagon
      Aspirant
      Sep 22, 2021
      Of course I try factory reset button on device - it is no effect. What about ip passthrough option?
      • plemans's avatar
        plemans
        Guru
        Sep 22, 2021

        I don't have that device to check. but maybe the IP option was pulled in the latest firmware. 

        Are you within warranty? You can open a support case with netgear. 

        Click on "mynetgear" at the top. register an account and the device. From there you can open a support case.