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Forum Discussion
Avoiding product support by NetGear Switch Model GS110TP
I have Switch GS110TP Unfortunately, despite that the device has guarantees (support hardware LifeTime) to Polish Branch does not want to replace it. It does not work in the power supply in the por...
I had a hardware issue with my keyboard. I contacted Corsair. Guess what they asked me... Most manufacturers, resellers, shops ask for a proof of purchase before replacing a product.
Except that I have proof of purchase, but netgear believes that it is not authorized seller (!!!). "Inventions of the company"
And here we get to know the company serious, and too bad the company. A good company lists the equipment if the serial number is still under warranty. And there are companies such as NETGEAR that are looking for any excuse not to replace it.
I conducted a little investigation on my (and probably beyond) switch.
The present model version switch V1H1 probably had a manufacturing defect that caused damage to the chip responsible for power control in the PoE.
Netgear probably knows about the case because the models currently sold in the market have a hardware version V2. From the information that I got from other holders switches netgera produced around the year 2013 - 2014, a large number of devices with PoE underwent damage.
Of course, netgear "do not know about it".
Unfortunately, today many companies use the principle of "sell and forget" are counting on most people after the damage to the equipment it dispossession and buy a new one. Unfortunately, sometimes it will be a "difficult" client which will be asserting their rights, then the company must "rid".
and yet ...
NetGear boasts that the product has LifeTime Warranty :)
This fiction .....
(And if the lost invoice / receipt?)How was it to real LifeTime is the number of hardware something wrong exchange for the same people, equivalent and the customer is happy to buy next time, etc ...
And such an approach is the ONLY never NetGear!
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