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David288's avatar
David288
Aspirant
Nov 16, 2016
Solved

Can not access stackable GS752TPS switches web interface

I have 3 GS752TPS stacking No1 port 51 connect to No2 port 52 No2 port 51 connect to No3 port 52 No3 port 51 connect back to No1 port 52 (self healing)   I can see the GS752TPS IP in SmartContro...
Installation
  • JohnRo's avatar
    JohnRo
    Nov 22, 2016

    Hi David288, 

     

    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

     

    Thanks,

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Nov 16, 2016

Hello David288, 

 

Welcome to the community!

 

Let me see if I can help you out. Did you make any changes on the stack prior to experiencing the issue? Are you able to ping the switch? Have you tried rebooting the stack? 

 

Thanks,

David288's avatar
David288
Aspirant
Nov 16, 2016

We have reboot the switches but still can't access the web interface.

The only thing we did was add the 3rd unit.

Can u tell us the correct way to link up the 3 GS752TPS switches?

 

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Nov 17, 2016

    Hi David288, 

     

    Is this the first time you are putting them on a stack? If so, remove them first from being stacked. Check each switch and make sure that the firmware that they are using are identical. See here (page 9) sto see more details on stacking. 

     

    Thanks,

    • David288's avatar
      David288
      Aspirant
      Nov 17, 2016

      Hi..I read the manual and the 3 x GS752TPS are stack correct with Ring Topology

      Unit 1 and 2 work fine, could access the Web Interface until 3rd unit was added..All 3 switches were power cycle.

       

      I would like to take unit 3 off to check the firmware version..Are they hot swap?? Can I unplug the cables from unit 3 port 51 and 52 while they have power? or do I power off all 3 units, unplug the cables and power them back on?

      Thanks!

       

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Nov 17, 2016

        Hi David288, 

         

        There's no need o power off the switch. You can basically just disconnect the cable from the switch. 

         

        Thanks,

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