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Forum Discussion

RhyseeNZ's avatar
RhyseeNZ
Aspirant
Jan 06, 2018
Solved

Cannot register new netgear product . - Website functioning correctly ? ?

I have registered my account , but when trying to register my new product , JGS516pe the site , simply refreshes when you click register , and does not prompt any incorrect field , and does not email...
Troubleshooting
  • RhyseeNZ's avatar
    RhyseeNZ
    Jan 07, 2018

    Thanks , I logged a case , and online chat sorted this issue out. 

     

    Appears registration of new devices was glitched for a bit . 

     

    Should be working now for everyone now.

schumaku's avatar
schumaku
Guru - Experienced User
Jan 07, 2018
Hightown wrote:
Yes, me too.

I just tried to register my GS308 and the website said "Already Registered" !!

I have the box + the amazon purchase date.

Welcome to the Netgear Community!

 

Create a chat / case online on NETGEAR support and keep a soft copy of the proof of purchase/invoice, the device label/box label ready for verification.

Regards,

-Kurt

RhyseeNZ's avatar
RhyseeNZ
Aspirant
Jan 07, 2018

Hi Kurt 

 

Thanks

 

Thanks

Rhys

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