Forum Discussion

cigb's avatar
cigb
Aspirant
Dec 03, 2015
Solved

Device view Java plugin not working

Currently I have installed two netgear managed switches: M5300-52G3 and GSM7248V2. I can't see the switch diagram in the Device view page. It reads "You need the Java Plugin. Get it from here" but "h...
Troubleshooting
  • JennC's avatar
    JennC
    Dec 31, 2015

    Hello anha,

     

    You can try using a different computer that has not updated Java as a work around. We are still waiting for a fix and might take months. 
     
    Or try the following: 
    -Uninstall java 8 
    -Manually install java 7 
     
    Regards,
scott_2015's avatar
scott_2015
Aspirant
Dec 16, 2015

I have the same issue with all of our Netgear switches.  Unable to use Device View because of Java error.  Tied all the suggestions posted in this thread.

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Dec 17, 2015

    Hi scott_2015,

     

    Welcome to the community! :)

     

    A few questions below: 

     

    a. Have you tried using other PC/s or laptop/s to further isolate the problem?  

    b. What specific NETGEAR switches do you have wherein you are unable to use Device View?

    c. What is the current firmware versions of the NETGEAR switches wherein you are unable to use Device View?

     

    I look forward to your response.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More