Forum Discussion

Aspirant

Feb 17, 2016

FVS318G v1 cut out internet

My FVS318G v1 will cut out the internet multiple time in single day. I'm not using VPN and I'm not any sort of filtering. I'm using NAT and have a basic configeration Please help.

Troubleshooting

vanmalt

Aspirant

Feb 18, 2016

1. I have access to the web UI just not the internet.

2. I'm not sure what you are asking. does the router display the broadband IP address?

3. No

4. Same issue. no internet

5. none

6. 3.1.1-08

DaneA

NETGEAR Employee Retired

Feb 18, 2016

Hi vanmalt,

Regarding your answer on question no. 4, you have mentioned "same issue. no internet" which means that you have no internet access if you connect a PC directly to your modem. You need to contact your Internet Service Provider for assistance to resume internet connection.

Also, about question no. 2 regarding about the Public IP Address that was asked, kindly access the web-GUI of the FVS318Gv1. Then, go to Monitoring > Router Status then check the IP Address on the Broadband Configuration section. Kindly refer to the image below:

Regards,

DaneA
NETGEAR Community Team

vanmalt
Aspirant
Feb 18, 2016
I'm sorry. I miss read the fourth question.

The modem is up. i get the internet just fine when i'm connected to the modem when the router doesn't allow traffic.
- JohnRo
  NETGEAR Employee Retired
  Feb 18, 2016
  Hello vanmalt,
  
  Going back again to the image shown above, when you lose the internet access do you still have an IP address on Broadband Configuration?
  
  Thanks,
  - vanmalt
    Aspirant
    Feb 19, 2016
    The IP address is populated on that form. The Broadband address that is...