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Forum Discussion

Felrjn's avatar
Felrjn
Aspirant
Jul 12, 2016

GSM7328S - Briked terminal not working

I'm trying to make recovery of the firmware through the serial port but I can not update. The swich does not respond, does not connect to the network and not the led the doors. the reset button works...
Firmware
Felrjn's avatar
Felrjn
Aspirant
Jul 14, 2016

I did 30-30-30 procedure and did not work, now the terminal after this attempt shows these strange characters that are in print. And now I can try?
Thank you.netgear.png

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Jul 15, 2016

Hi Felrjn, 

 

It appears to me that the flash might be broken. I suggest contacting our Support Team, it might be time for replacement. 

 

Let us know what happens. 

 

Thanks,

  • Felrjn's avatar
    Felrjn
    Aspirant
    Jul 20, 2016

    I do not have the switch documents and do not know when it was purchased. His serial number was already registered before. So in this case what would be the way to contact support?

     

    Thanks!

    • JohnRo's avatar
      JohnRo
      NETGEAR Employee Retired
      Jul 20, 2016

      Hello Felrjn, 

       

      You can PM the serial number of the switch and I can look up the record. I'll inform you if you need to provide additional information. 

       

      Thanks, 

      • Felrjn's avatar
        Felrjn
        Aspirant
        Jul 20, 2016

        The serial number is 24N1034A0012D , if you can see I will be grateful.

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