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Forum Discussion
Low fan speed - high temperature
With factory default Firmware Version 6.1.0.12 fan speed was always high and noisy. I install latest 6.1.0.34 and fan speed immediately reduced. I think that fan speed is now smart and will raise tog...
Hi off,
Welcome to the community! :)
Kindly answer the questions below:
a. Have you already reset the XS712T back to factory default settings after successfully upgrading the firmware to v6.1.0.34? If not yet, kindly do it then reconfigure it from scratch.
b. Is the fan speed low with temperature being high even if the XS712T is not connected to your existing network.
c. What is the behavior of the Fan LED light?
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
1. Yes/no. I have two identical pieces, first I've reset to defaults then upgrade (exact this order), second upgrade without reset (it's in production). No any difference in behaviour.
2. First have all 12 ports connected at 10G:
Temperature Status |
|
Sensor | Temperature |
Sensor-1 | 72oC |
Sensor-2 | 59oC |
second only 2 ports at 1G:
Temperature Status |
|
Sensor | Temperature |
Sensor-1 | 64oC |
Sensor-2 | 70oC |
So, as you can see there's no significant difference, both have temperature much higher than ambient (21-23).
3. Fan LED is off
- Hi off,It is recommended to reset the device back to factory defaults after upgrading (or downgrading) the firmware. I suggest that you try to factory reset the XS712T switch/es then check if same problem occurs.Regards,DaneANETGEAR Community Team
Yes, I've reset it to defaults. No any changes.
Right after power cycle fans RPM is high.
Exactly 20 seconds after firmware load (Power LED changed from orange to green) fans slows down.
It never raise again to high (reboots by firmware, resets by button, reset to factory default - unsuccessful) until next power cycle.
Next advice? Or this bug will be declared as bug and finally fixed?
Hi off,
We could not yet consider this a bug unless its declared by the engineering team of NETGEAR. Regarding this behavior about low fan speed at the same time high temperature using firmware v6.1.0.34 on the XS712T, I advise you to open an online case with NETGEAR Support here. Kindly let the NETGEAR Support team know about the troubleshooting steps we did to isolate the problem and they might possibly inquire this to the engineering team for further analysis.
Otherwise, it could be possibly a hardware fault on the switch itself (of course, it should be declared by NETGEAR Support that it is a hardware issue) so kindly be ready also to submit a soft copy of the Proof of Purchase of the XS712T switch for warranty verification.
Regards,
DaneA
NETGEAR Community Team
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