NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Trollpaw's avatar
Trollpaw
Aspirant
Jul 08, 2019
Solved

M4300-12X12F (XSM4324S) needs reboot to access admin interface

Hello.    I have a strange issue with a couple of our Netgear Switches.  They're of model m4300-12x12f(XSM4324S).  They're being used as core switches in the different houses in a business park. ...
  • DaneA's avatar
    DaneA
    Jul 09, 2019

    @Trollpaw,

     

    As far as I have checked with the NETGEAR Support Team, there are no known issue as per described here in the initial post on the previous firmwares.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 08, 2019

Trollpaw,

 

Welcome to the community! :) 

 

I suggest you try to update the firmware of all 3 M4300-12X12F switches to the latest version which is v12.0.7.15.  You can download it here.  Then, check if the same problem will occur. 

 

You may want to perform a factory reset on the switch after upgrading the firmware then reconfigure the settings from scratch in order to start clean using the latest firmware version.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Trollpaw's avatar
Trollpaw
Aspirant
Jul 08, 2019

Thank you for the answer. 

I will try that. 

 

In the meantime, do you know if this is something known to happen in previous firmwares? 

 

Regards

Stoffe Eriksson

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Jul 09, 2019

    @Trollpaw,

     

    As far as I have checked with the NETGEAR Support Team, there are no known issue as per described here in the initial post on the previous firmwares.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • Trollpaw's avatar
      Trollpaw
      Aspirant
      Jul 09, 2019

      DaneA 

      Thank you for replying and checking. 

       

      I will try and update the firmware to the latest on all 3 switches and see how it goes. 

      I'll accept your reply as a solution in the meantime. 

       

      Regards

      Stoffe Eriksson

    • Trollpaw's avatar
      Trollpaw
      Aspirant
      Jul 11, 2019

      DaneA 

      I got another question if that is alright, in regards to this. 

      Is it alright to use the old config-file after the update and factory reset, or must I do everything from scratch?

      I mean, backup configuration, update, factory reset, reload configuration. 

      or should i do it another order? or not use the backup config at all after the update?

       

      Regards

      Stoffe Eriksson

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Jul 11, 2019

        Trollpaw,

         

        You can reload the config file after doing a factory reset. 

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More