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Forum Discussion

Trollpaw's avatar
Trollpaw
Aspirant
Jul 08, 2019
Solved

M4300-12X12F (XSM4324S) needs reboot to access admin interface

Hello.    I have a strange issue with a couple of our Netgear Switches.  They're of model m4300-12x12f(XSM4324S).  They're being used as core switches in the different houses in a business park. ...
  • DaneA's avatar
    DaneA
    Jul 09, 2019

    @Trollpaw,

     

    As far as I have checked with the NETGEAR Support Team, there are no known issue as per described here in the initial post on the previous firmwares.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

Trollpaw's avatar
Trollpaw
Aspirant
Jul 08, 2019

Thank you for the answer. 

I will try that. 

 

In the meantime, do you know if this is something known to happen in previous firmwares? 

 

Regards

Stoffe Eriksson

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 09, 2019

@Trollpaw,

 

As far as I have checked with the NETGEAR Support Team, there are no known issue as per described here in the initial post on the previous firmwares.

 

 

Regards,

 

DaneA

NETGEAR Community Team

  • Trollpaw's avatar
    Trollpaw
    Aspirant
    Jul 09, 2019

    DaneA 

    Thank you for replying and checking. 

     

    I will try and update the firmware to the latest on all 3 switches and see how it goes. 

    I'll accept your reply as a solution in the meantime. 

     

    Regards

    Stoffe Eriksson

  • Trollpaw's avatar
    Trollpaw
    Aspirant
    Jul 11, 2019

    DaneA 

    I got another question if that is alright, in regards to this. 

    Is it alright to use the old config-file after the update and factory reset, or must I do everything from scratch?

    I mean, backup configuration, update, factory reset, reload configuration. 

    or should i do it another order? or not use the backup config at all after the update?

     

    Regards

    Stoffe Eriksson

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Jul 11, 2019

      Trollpaw,

       

      You can reload the config file after doing a factory reset. 

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Jul 21, 2019

      jg1 / Trollpaw,

       

      Just want to inform you that M4300 firmware v12.0.7.17 has been released.  Kindly check its bug fixes and known issues as well as you can download it here.  

       

      I suggest you to upgrade the firmware of your M4300 switch/es to firmware v12.0.7.17 and observe if the same problem occurs. 

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team

      • jg1's avatar
        jg1
        Aspirant
        Jul 29, 2019

        12.0.7.17 does not fix the issue. The swtich still reboots as soon as the web gui is accessed.

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