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BaldwinA's avatar
BaldwinA
Aspirant
Mar 01, 2022

m4300-16x Fan Interrupts messages in memory log

I Have a number of wifi access points connected to an M4300-16X switch. The accesspoints are reporting drops in connectivity to the switch randomly. I see in the event log an error message:  <13> ...
BaldwinA's avatar
BaldwinA
Aspirant
Mar 02, 2022

Piccy attached of my log file....

does this look worrying ?

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Mar 04, 2022

BaldwinA,

 

So the access points drop when this error message shows? I can see that your fans are failing on your switch. It is possible that the switch reaches the max temperature when the fans failed and it automatically shuts down the port of the AP in order to cool it down. Please contact our support team immediately so that we can do a hardware check and verify these logs.

 

Regards,

 

John

NETGEAR Community Team

  • BaldwinA's avatar
    BaldwinA
    Aspirant
    Mar 04, 2022

    John,

     

    Thanks for the response.
    I updated the Firmware version on the stack 48hrd ago to 12.0.15.7

    The error message has now disappeared....

    The device is repoerting a temp of 46'c which is less than some of the 4300-24x boxes at 60'c

     

    I am monitoring this to see what happens after the update.

     

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