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Forum Discussion
NMS300: my.NETGEAR.com Account Profile rejects valid account credentials
Dear experts,
I would like to connect our NMS300 installation to our Netgear account to have an insight with NMS300 to which switches are registered and which aren't. In the "admin" area there's a function called "my.NETGEAR.com Account Profile", which should provide this, but it rejects our credentials, which work without any problems for a manual login on the Netgear website. It doesn't seem to be caused by our firewall. Our NMS300 version is 1.7.0.22.
The same problem had been reported years ago in this forum and it seems that it was solved with an NMS300 update, but perhaps there's a more simple solution now:
https://community.netgear.com/t5/Managed-Switches/NMS300-my-netgear-com-account-profile-error/m-p/1252091#M3575
Thanks for your support!
Best Regards
Christoph
1 Reply
Hi Christoph,
We have been able to reproduce the issue you're experiencing.
I will get a member of our support team to connect with you.
They will log a case and ensure it's escalated to our engineering team.
Best Regards,
Julien R.
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