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henrylaw's avatar
henrylaw
Tutor
Mar 23, 2018
Solved

Smartwizard fails to discover GS748T on same segment

GS748T v2 running V1.0.3_06. Test network is connected to a Netgear FR114P which is serving 192.168.10.0/24 DHCP addresses.   Factory reset on the GS748T ends up with it on 192.168.10.51 (found by ...
Software & Apps
  • henrylaw's avatar
    henrylaw
    Mar 27, 2018

    Well, that was easy.  It's official: SmartWizard 2.5.5 does not work on Windows 10.

     

    I found the one W7 machine I still have, dragged the switch away from the testbench to where the desktop PC was, connected everything, set IP addressing appropriately and SmartWizard went off with a roar.

     

    Thank you for your help.

DaneA's avatar
DaneA
NETGEAR Employee Retired
Mar 26, 2018

Hi henrylaw,

 

Let us isolate the problem.  If ever you have another PC such as a Windows 7 PC, I suggest you to install the NETGEAR Smartwizard Utility v2.5.5 in it then connect it directly to a LAN port of the GS748Tv2 switch and check if it will be detected.

 

If ever the GS748Tv2 switch got detected, I advise you to upgrade the firmware in a ladderized manner.  The current firmware v1.0.3_0 you have in the GS748Tv2 switch is a very old firmware version and its not advisable to update it straight to the latest version.   I suggest that you first upgrade the firmware from v1.0.3_06 to v1.0.3_08.  Then, upgrade the firmware from v1.0.3_08 to v1.0.3_10 and so on until you reach the latest v3.0.7.  Be reminded to perform a factory reset on the switch after upgrading to the latest version then reconfigure the settings from scratch in order to start clean using the latest firmware.  

 

 

Regards,


DaneA

NETGEAR Community Team

  • henrylaw's avatar
    henrylaw
    Tutor
    Mar 27, 2018

    Well, that was easy.  It's official: SmartWizard 2.5.5 does not work on Windows 10.

     

    I found the one W7 machine I still have, dragged the switch away from the testbench to where the desktop PC was, connected everything, set IP addressing appropriately and SmartWizard went off with a roar.

     

    Thank you for your help.

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