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Forum Discussion
jamwil21
Sep 10, 2019Aspirant
Switch crashed hard and it will not load the new firmware
Greetings and good morning to all, I need your assistance to this urgent matter. Our switch crashed extremely hard that it lost the previous firmware. So bad that I do not get the boot menu af...
jamwil21
Sep 10, 2019Aspirant
Fireware : m4300v12.0.7.17.stk
msi
Sep 12, 2019Luminary
Register your switch in My Netgear and open a case via Chat. This should work even after the 90d initial support as that's part of their lifetime warranty. You are stuck in u-boot and although there are likely ways for outsiders to guesstimate a way into getting either an image booted from the secondary partition I wouldn't lightheartedly mingle in U-Boot since you are still eligible to support.
If you get this fixed with their help, sharing your solution would be appreciated. Possibly they send you a new switch instead if it takes to long for them to fix this.
I could imagine that sending them outputs of the following commands including your error message might be helpful for a quicker diagnose:
- printenv
- fsinfo
- ls
- version
printenv in U-Boot gives some information about boot arguments. There are different ways within U-Boot in order to boot or load an OS in another fashion that can but don't need to be specific to this switch. This is knowledge Netgear support hopefully should have since that is specific to their switch.
- jamwil21Nov 08, 2019Aspirant
I'm still waiting on Netgear support personnel to contact me....
Please review the file attachment.
- LaurentMaNov 08, 2019NETGEAR Expert
Hi jamwil21
Sorry about your issue. As you may know this forum is not handled by the Technical Support, but a Community. Issues like yours should definitely require official Technical Support help. I am not sure if you have registered your switch at mynetgear.com and opened a case already. Please send me the serial number of your switch as well as your complete contact details via MP. I'll go to our Technical Support organization with it and make a request for an agent to contact you asap.
Thank you,
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