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Forum Discussion

Ryalsandrew's avatar
Ryalsandrew
Aspirant
Sep 23, 2024

Switch no longer working after being unplugged and then plugged back in

My xs724em quit working after I unplugged the power strip it was connected to then immediately plugged it back in. All status lights have are off on all ports including the internet.

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Try a different power strip or direct into a wall outlet? 

    Factory reset the switch? 

    How long have you had the unit for? 

     

    • Ryalsandrew's avatar
      Ryalsandrew
      Aspirant
      Tried both of those things actually. The unit is powered on as the power light is on. No other status lights are on and the individual ports. Unit has been operating for about three months now.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        I'd make contact with NG support and see what options are open to you. 

        Seems like the unit is in some bad state or has failed. 

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