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snik1's avatar
snik1
Initiate
Sep 06, 2018
Solved

XS712 not responding - need to contact support for RMA

Hello, So my XS712T switch decided to go belly up. Have tried factory resets etc. but it's not discovered anymore (not even on default ip). It seems to boot fine, green light comes on etc. All port...
  • schumaku's avatar
    Sep 06, 2018

    Hi Sam, 
    Start about here - it must be a well-kept secret ....:


    myNetgear -> My Support -> [Contact Support] -> Replace my defective product -> select the switch from the product list -> you will get a contact information -> provide some descriptive text ... 

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