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Forum Discussion
BobZelin
Feb 15, 2020Star
XS728T / XS748T ports fail - numerous installations
Hi - this might be my first post here, but I am a long time Netgear 10G switch user - from the original XS712T. I have seen this problem over and over again, and I am very familiar with the entir...
PhillipCP
Jun 30, 2020Aspirant
Are you utilizing any 10GB rack mounted or inline surge protectors? Did you ever find a solution for the ports randomly turning off on the XS748t?
Thanks!
BobZelin
Jun 30, 2020Star
no sir, I never found a solution. Because the XS728T and XS748T are the least expensive 10Gbase-T switches on the market, I still install them all the time. This is what I typically do when I have a client call to say "I can't connect anymore". I have them identify exactly what port they are on, for the computer that will not connect any longer to the server (or the switch). I have them go to a computer that is working (which is most of them). I use www.teamviewer.com to remote into the computer that is working. I then use a web browser like Chrome or Safari or Firefox to log into the Netgear XS748T web gui. I find the port that they say "no longer works". I simply toggle the speed of that port from AUTO to
1G, and click on Apply. I then select AUTO on that port, click APPLY, and everything starts to work again. So it's an inconvenience, but it works every time.
I am unaware of any in line surge protectors for 10G switches. I realize that static and ground potential issues are everywhere in a large installation - but none of these are PoE installations - it's just from a computer 10G port (or thunderbolt to 10G adapter) to the Netgear XS728T or XS748T. I want to stress as well, that this NEVER EVER happens with the XS708T, XS712T, XS716T or the "E" series of switches. This problem is unique to the XS728T and XS748T. Almost every installation I do uses one of these switches, and if I get a call once a month for this issue from one of my clients ("I can't connect") - it's not that big of a deal. But this has been going on for years in multiple installations.
Bob Zelin
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